Tech

WhatsApp's cofounder had a fiery standoff with Facebook's Sheryl Sandberg over how to make money from the messaging app

Brian Acton and Sheryl Sandberg
Brian Acton and Sheryl Sandberg. Reuters
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Brian Acton has revealed the details of a fiery clash he had with Facebook COO Sheryl Sandberg over monetizing WhatsApp.

In a bombshell interview with Forbes, the WhatsApp cofounder discussed his departure last year after disagreeing with Mark Zuckerberg's vision for aggressively making money off of the messaging app.

Acton and his cofounder Jan Koum, who quit in April, were famously reluctant to introduce ads into the service, but that's also Facebook's primary way of making money.

Acton shed light on one particularly tense exchange he had with Sandberg over an idea he had to introduce a metered model on WhatsApp. According to his version of events, Acton suggested a model where WhatsApp charged a tenth of a penny after a large number of free messages were used up.

"You build it once, it runs everywhere in every country," he explained to Forbes. "You don’t need a sophisticated sales force. It’s a very simple business."

But Sandberg shot it down with the terse retort: "It won’t scale." So Acton called her out.

"I was like, 'No, you don’t mean that it won’t scale. You mean it won’t make as much money as...,' and she kind of hemmed and hawed a little. And we moved on," he recalled.

"I think I made my point... They are businesspeople, they are good businesspeople. They just represent a set of business practices, principles and ethics, and policies that I don’t necessarily agree with."

Mark Zuckerberg
Facebook CEO Mark Zuckerberg.  AP

As it stands, Facebook plans to begin placing advertisements in WhatsApp starting next year, and Acton's metered-model has not seen the light of day. His exchange with Sandberg is just one disagreement over monetizing WhatsApp that Acton detailed to Forbes.

In another debate with Zuckerberg, in which Acton asked if Facebook's insistence on introducing ads meant he could exit and take his full allocation of stock, the Facebook CEO apparently said: "This is probably the last time you'll ever talk to me."

Business Insider contacted Facebook for comment.

Forbes published its interview just days after another high-profile pair of founders left Facebook. Instagram's Kevin Systrom and Mike Brier quit on Monday amid rumours that their relationship with Zuckerberg soured as Facebook hugged the company tighter and began managing it more closely.

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Jake Kanter is Business Insider's Executive Editor in the UK. As well as helping oversee the entire London newsroom, he has specific oversight of Tech. He joined Business Insider in July 2016 from TV trade magazine, Broadcast, where he was News Editor.