Enterprise

Cisco's new CEO just fixed John Chambers' most expensive mistake

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Cisco John Chambers
Cisco executive chairman John Chambers.  AP

Two days before officially assuming the corner office, Chuck Robbins sold Cisco's TV set-top business to Paris-based Technicolor for $600 million.

In doing so, he unwound outgoing CEO John Chambers' biggest and most expensive mistakes. 

Cisco had bought this business in 2005 when it acquired Scientific-Atlanta for $6.9 billion, its largest ever acquisition. (Cisco PR tells us the final cost of the deal was $5.3 billion, net of Scientific-Atlanta's cash.) 

The plan was to put Cisco in the epicenter of what Chambers saw as the next big thing, the merging of internet and television, an interactive world where you would chat on the TV screen with your friends while watching the game, and advertisers could send you personalized ads.

Scientific-Atlanta was a leader in TV set-top boxes, the device that connects your cable or satellite to your TV. The grand plan back then was to marry that with Cisco's other main consumer product, Linksys Wi-Fi routers. The new "connected device" combined voice, video, and data.

As part of its years-long reboot, Cisco bailed from the consumer Wi-Fi router business in 2013, selling Linksys to Belkin. Coupled with killing the Flip video camera business in 2011, that ended Chambers aspirations to become a consumer-tech company once and for all.

Cisco CEO Chuck Robbins
Cisco CEO Chuck Robbins.  Cisco

Meanwhile, Cisco's service-provider video business unit, of which these set-top boxes were a major part, has been an Achilles for the company for a long time.

For example, last quarter revenues declined 5% and overall orders declined 20%, Chambers told Wall Street analysts. The quarter before, service-provider video declined 19%, Chambers said. And the quarter before that, service-provider video declined 12%, with the set-top box business, specifically, down about 20%, he said.

Despite those numbers, Cisco's new M&A guy under Robbins, Hilton Romanski, tried to put a happy face on the situation.

In a blog post announcing the sale, he said that these "connected devices have delivered $27 billion of aggregate revenue" to the company in the 10 years Cisco has been slogging it out in this business.

He also said that "the connected-devices business will end Cisco's fiscal 2015 with revenue of approximately $1.8 billion." Cisco's fiscal year ends in July.

That connected world that Chambers imagined is coming, but it looks like it will be owned by Microsoft Xbox or Apple TV. And on the service provider side, Cisco was losing sales to companies like the Arris Group and Casa Systems. 

So Robbins, with a nod from still-reigning CEO and soon-to-be executive chairman Chambers, ripped the Band-Aid off and sold for $600 million.

In a blog post explaining the change, incoming CEO Robbins explained, "We will continue to make decisions to prioritize our portfolio and our investments to accelerate our business."

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Julie Bort was Business Insider's Editor at Large for the Tech team. She loves investigating stories and shedding light on the tech industry's most amazing people.Here's a small sample of some of Julie's work.Former Pinterest employees describe a traumatic workplace where managers humiliate employees until they cry, Black people feel alienated, and the toxic culture 'eats away at your soul'Sex, tequila, and a tiger: Employees inside Adam Neumann's WeWork talk about the nonstop party to attain a $100 billion dream and the messy reality that tanked itInsiders say WeWork's IT is a patchwork of cheap devices and Band-Aid fixes that will take millions to fixWeWork's toxic phone booths were created in-house by its Powered by We business70-hour weeks and 'WTF' emails: 42 employees reveal the frenzy of working at Tesla under the 'cult' of Elon MuskElon Musk works so many hours at Tesla, employees are constantly finding him asleep under tables and desksHow this woman went from a Pizza Hut employee to a founder of a $4 billion startupAn Oracle insider explains how some salespeople gamed the system to sell more cloudTHE TAKEDOWN OF TRAVIS KALANICK: The untold story of Uber's infighting, backstabbing, and multimillion-dollar exit packagesMicrosoft is in talks to buy GitHub, a startup at the center of the software world last valued at $2 billionThe alarming inside story of a failed Google acquisition, and an employee who was hospitalizedInside Facebook's plan to eat another $350 billion IT marketHow a registered sex offender wound up living in an Airbnb hosting unsuspecting guestsA controversial ex-banker is the person who really runs Twitter — and he's gambling the company's future on one risky betSecret passages and skipped meals: Oracle's CEO gave us a rare peek at what it really takes to run a $37 billion companyHP told some employees to choose between becoming contractors with no benefits or being fired without severance'I felt like we were being extorted': Customer says Oracle tried to strong-arm him into a cloud saleHow the queen of Silicon Valley is helping Google go after Amazon's most profitable businessAirbnb host: A guest is squatting in my condo and I can't get him to leaveLIES, BOOZE, AND BILLIONS: How one of the fastest-growing startups in Silicon Valley history raised $580 million then spiraled out of controlGitHub is undergoing a full-blown overhaul as execs and employees depart — and we have the full inside storyWhen she's not writing for Business Insider, Julie can usually be found on the trails, on my mountain bike, or on my skis, if you know where to look.