Economy

Most DoorDash gig workers spend a surprisingly short time doing the job

DoorDash Driver NYC
Most of DoorDash's independent contractors work on the platform as a part-time job. Alexi Rosenfeld / Contributor/Getty Images
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If you've ever wondered who's delivering your dinner or groceries, DoorDash has the data.

And it turns out the people who hand over your orders are overwhelmingly young, women, and part-timers, according to the delivery service.

About 7 million people made deliveries for DoorDash last year. But, surprisingly, most of them averaged just a few hours a week on the gig.

Seventy-two percent of DoorDash's gig workers devoted less than four hours a week to making deliveries, according to the company. That figure includes just the time that gig workers spend on a delivery. Including downtime between orders, about 62% of workers spent less than four hours a week working for the app.

DoorDash's workforce of independent contractors also skews young and female. Fifty-five percent of DoorDash's workers, whom the company calls "Dashers," were between 26 and 44 years old in 2023, according to DoorDash. And 60% said they identified as women.

Many of DoorDash's contractors are using the service to make ends meet — either to cover their mortgage, pay off debt, or have income between jobs — in addition to working a full-time position, a 2023 report from the company found. As of 2022, 44% of DoorDash contractors also had a full-time job.

"It really is a complementarity to what they already do," DoorDash CEO Tony Xu said on an earnings call in February, referring to the company's Dashers.

The data highlights how side hustles remain a key part of the gig economy. Many workers supplement their income by delivering groceries, driving passengers around, walking dogs, or completing other tasks on a one-off basis.

Other apps, such as Instacart, Uber, and Lyft, also tout their contractors' ability to work as little or as much as they want. Some gig workers that Business Insider has spoken with switch between two or more of the apps, looking for the most lucrative rides or deliveries.

DoorDash's contractors are juggling work on the app as one of multiple obligations, according to the company's data. Eighty-four percent of Dashers had other responsibilities, ranging from part-time work to taking care of children, DoorDash found last year.

Do you work for a gig delivery service and have a story idea to share? Reach out to this reporter at abitter@jkmperu.com

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Alex Bitter
Alex Bitter is a senior retail reporter covering the gig economy, food, and retail. His work focuses major gig delivery and ride-hailing apps, including Uber, Lyft, DoorDash, Instacart, and Walmart's Spark. He is interested in everything from what it's like to work on the apps to the companies' business strategies.Some of his recent stories feature gig workers who have been deactivated on the apps, DoorDash hiring traditional employees to make deliveries, gig workers' use of bots, and gig work expanding into new professions, such as nursing.Alex has also written about Aldi's US expansionStarbucks' turnaround efforts, and the fallout from Kraft-Heinz's budget cutting. Convenience store chain Sheetz ended its "smile policy" after his reporting.Before joining Insider in September 2020, he wrote about consumer and retail companies for S&P Global Market Intelligence. He's a graduate of the University of Hawai'i at Mānoa and grew up on the Big Island.Alex lives in the Washington, DC, area, where you can find him studying ancient coins or searching for Civil War artifacts with his metal detector in his free time.Got a tip? Reach out at abitter@jkmperu.com or via encrypted messaging app Signal at +1 (808) 854-4501.