Tech

Microsoft Surface Book owners are noticing a ton of bugs

Read in app
microsoft surface book
The Surface Book.  Microsoft

The Surface Book is Microsoft's first laptop, and its initial reviews were generally very good.

It went on sale on Monday.

But some users barely had the Surface Book for 24 hours before they started noticing bugs, and some of them look pretty serious. 

One of its main selling points is the screen that can detach from the keyboard with a press of a button. But that seems to be one of the main problems people are having. 

Of course, we need to remember that almost every device and gadget can have a bunch of bugs and issues when its first released.

The most common bugs and issues people are having, as highlighted by complaints on Microsoft's forums and ZDNet, with the Surface Book include:

  • Screen doesn't fully detach from keyboard.
  • Screen doesn't detach at all from keyboard.
  • Some scratches and cracks on brand new Surface Books.
  • Screen blacks out.
  • Screen flickers.
  • Shuts down unexpectedly. 
  • Changing color tones on the screen. 
  • Lagging performance on Microsoft Edge web browser.
  • Windows 10 crashes or freezes before and after installing firmware updates.
  • Keyboard shows screen as detached when it is in fact attached.
  • Camera doesn't take photo.
  • Poor touchpad response.
surface book detachable
The Surface Book's screen can detach from the keyboard when you press a button on the keyboard.  Microsoft

A Microsoft spokesperson told Tech Insider that Microsoft is aware of these issues and said they affect a small number of users. But fixes are on the way. Here's the full statement from Microsoft:

"A small number of customers have flagged some issues with their Surface Book. We are working hard to resolve them quickly and easily with Windows Update."

Read next

Antonio Villas-Boas was a consumer tech expert with over a decade of experience testing and reviewing smartphones, tablets, computers, smartwatches, and phone carriers.ExperienceAntonio joined the Business Insider team in 2015 as a tech reporter on the news desk and moved to the service journalism team in 2020. During his time as Business Insider’s senior tech reporter, Antonio developed industry-leading battery-life tests for smartphones and tablets, and covered and reviewed hundreds (if not thousands) of products from major brands like Apple, Google, Samsung, and OnePlus since as far back as Samsung’s Galaxy S6, the original Apple Watch, and the very first Google Pixel. This decade-plus of experience has given him tremendous insights into what consumer tech truly stands the test of time and what will be irrelevant in just a few years' time (RIP The Pebble).Antonio is also an experienced deal hunter, surfacing the best discounts on phones, laptops, and smartwatches for readers during sale events like Prime Day, Black Friday, and Cyber Monday. Previously, Antonio was a consumer-electronics analyst at PCMag and ran his own blog. Why you can trust AntonioAntonio approaches all his reviews not only as a tech expert but as a consumer himself. He reads every word of fine print in the phone carrier plans he reviews, and is deeply skeptical of deals that promise you the latest iPhone model for free. (Spoiler: it might be “free,” but you could be stuck with it for three years.)He largely recommends less expensive and small-scale fixes to upgrade your existing tech before considering buying the latest and flashiest in new tech. Antonio believes his role as the go-to “tech guy” for his family and friends extends to his readers as well; he only recommends products that have stood up to the testing process.Scripps News, NewsNation, Fox 5 DC, NBC LX, and Rich DeMuro’s “Rich On Tech” radio show have requested his commentary and expertise. ExpertiseHis expertise includes:
  • Phones, including the iPhone, Google Pixel, and Samsung Galaxy models
  • Phone accessories, including charging cables, phone cases, and protection plans
  • Smartwatches, including the Apple Watch, Galaxy Watch, Pixel Watch
  • Mobile carrier plans, including major carriers and MVNOs
  • Tablets, including iPads and Galaxy Tabs
  • Laptops and computers, including MacBooks and Windows models
  • Computer accessories, including mice, keyboards, and monitors
EducationAntonio graduated from Colgate University in 2009 with a bachelor's degree in history.Outside of workBesides testing tech products, Antonio is also a full time dad to two young kids. His ideal day would be spent on a lake in the Adirondacks.Learn more about how our team of experts tests and reviews products at Insider here.Learn more about how we test tech and electronics.