Strategy

A former Apple recruiter reveals 2 of the worst mistakes you can make during a job interview and how to avoid them

Rachel Bitte
Rachel Bitte has recruited for Apple and Intuit. Rachel Bitte
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Everyone has moments they wish they could take back.

Hopefully those moments don't occur during job interviews — especially in a tough labor market in which millions of people are out of work and looking for new roles. Some hiring managers are effectively looking for reasons to dismiss job candidates.

Rachel Bitte, the former chief people officer at the recruiting-software company Jobvite, estimated that she'd interviewed about 6,000 people over the course of her career as a recruiter and human-resources exec at Apple and Intuit.

It's fair to say she's witnessed all types of behavior from interviewees.

Here are two major mistakes that can instantly dash your dreams of landing a job, according to Bitte.

Behaving like a jerk

You can come across as rude during a job interview without even directly saying anything offensive to the hiring manager.

Bitte described an incident from her tenure as an HR professional at Intuit. After a stellar phone interview with one candidate, she arranged to meet the person for a second-round interview over breakfast.

But the candidate's behavior at the restaurant was an immediate red flag.

"How she treated the waitstaff told me something about her as a person," Bitte said. "I just was like, 'Wow.'"

So don't be snippy with baristas and waiters.

Many organizations have adopted this "waiter rule." And it doesn't just apply to waitstaff — Tupperware CEO Rick Goings always checks in with his receptionist after interviewing job candidates to ensure that the applicants were polite.

Bitte said that seeing an applicant interact with people in a real-world environment helps recruiters vet for negative traits like rudeness.

Forgetting to ask questions

"The worst thing you can do in an interview is say, 'I have no questions,'" Bitte said. "That's just the worst thing in the world. That's like the kiss of death, almost. You don't care."

It's crucial to do research and compile some thoughtful questions to demonstrate that you care about the role, Bitte said.

The key is remembering that asking questions doesn't make you sound stupid — unless they're horrible questions. Insightful questions make you sound engaged and enthusiastic.

Lillian Landrum, who was the head of talent acquisition at The Muse, previously told Business Insider that job candidates should ask questions about opportunities for professional development.

"When people start asking those questions around how do we invest in growing our employees here, that gets me excited," she said. "It shows that they're dedicated and they want to be committed to the company."

Bitte put it similarly. "Show me that you have some enthusiasm or some passion," she said. "Have a real curiosity about what a job at the company is really like."

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Shana was a correspondent for Insider, where she covered career development and workplace culture.In 2022, she published "Don't Call It Quits" to help professionals who feel stuck in their careers find greater happiness at work.Shana spearheads the HR Insider series, for which she's interviewed talent chiefs at Microsoft and Goldman Sachs, shared tips from an ex-Googler on knowing when to change jobs, and demystified the hiring process at Salesforce. She regularly publishes news analysis; past topics have included burnout among US workers, gender and racial dynamics within HR, and the hybrid workplace.She has moderated programs at Chief and the Harvard Business School Club of New York and has appeared on Cheddar and Bold TV.Before beginning her career in journalism, Shana studied English and psychology at Brandeis University and received her master's degree in English literature from Columbia University.
Áine Cain was a senior reporter for Business Insider, covering Walmart, Target, Costco, Home Depot, Lowe's, and Ikea.She wrote about the changing nature of the retail business, the labor issues affecting retail employees, and the trends that consumers should know about. Occasionally, she delved into crime, multi-level marketing schemes, and weird history.Cain previously wrote about careers and business strategy for Business Insider.
Allana Akhtar was a senior health reporter for Insider, where she covers the emerging wellness industry and general health topics. During the COVID-19 pandemic, Allana wrote extensively about nurses, mask mandates, the vaccine rollout, and disparities in access to health. Her articles include features on nurses needing to re-use PPE in the early days of the pandemic, ones who struggled to get paid time off after getting COVID-19, and those who left bedside care after grueling pandemic working conditions. Allana also spoke to flight attendants and retail workers who faced violence as they enforced mask mandates, and community health workers who said they struggled to receive equitable vaccine access during the initial rollout. Allana now reports on emerging trends within the wellness industry, including the Westernization of indigenous medicine and dangerous wellness trends spread through social media. She also writes about plastic surgery, racial disparities in healthcare, and breaking health news. Allana has won numerous awards for her work, including the Best News Story by the Michigan Press Association in 2015, Best Reporter Covering Nurses in 2019, and the Morris and Lola Wasserstein Award for her contribution to the the University of Michigan's student paper as an Honors student. Before Insider, Allana wrote for USA TODAY, US News & World Report, Money Magazine, Health Magazine, Jalopnik, and more. You can email her at aakhtar@jkmperu.com, call/text her at (646) 376-6058, or follow her on Instagram, TikTok, Twitter, and LinkedIn. Secure tips line: Signal # 248 760 0208'We're grossly unprepared': Nurses share their frustration as the coronavirus spreads with little direction from the government or hospitals on how to mitigate it'Sexy nurse' costumes demean one of the most in-demand professions in American life — and they're a bestseller on Amazon right nowFlight attendants describe 'unprecedented' violence as travel returns and passenger aggression soarsG/O Media fired a queer employee of color who wore crop tops, shorts, and heels to work, violating a brand-new dress code that others say they routinely violated without being punishedContractors at controversial startup Rev say they worked long hours for little pay, feared they could lose their job at any time, and had to transcribe interviews with sexual-abuse survivors without warning