Tech

Amazon's next CEO backed its struggling game studio and told staff to 'hang in there' in an internal email

Amazon Web Services CEO Andy Jassy
Amazon Web Services CEO Andy Jassy Amazon
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Amazon's upcoming CEO, Andy Jassy, is backing the company's underwhelming game studio.

In an internal email obtained by Bloomberg, Jassy told employees that Amazon Game Studios boss Mike Frazzini had his full support, and said that it may take the gaming division a bit more time to find its feet.

Amazon's entry into the gaming industry has, so far, been feeble. In October 2020 it shut down "Crucible," a major online game it had been developing since 2014, after it had only been live for five months.

"Some businesses take off in the first year, and others take many years," wrote Jassy, adding "though we haven't consistently succeeded yet in AGS, I believe we will if we hang in there." 

It followed a Bloomberg report published last week in which former employees said Amazon Game Studios fostered a "sexist bro culture," and some employees said Frazzini's lack of experience in the gaming industry was demoralizing. It also came in the wake of Google shutting down its fledgling game studio.

Read more: Andy Jassy will be the next CEO of Amazon. Insiders dish on what it's like to work for Jeff Bezos' successor who built AWS into a $40 billion business.

Amazon's upcoming game, "New World," has also had its release date pushed back from August 2020 to spring 2021, and employees told Bloomberg that executives were slow to accept the opinion of employees who said the game was racist. The players colonize a fictional country filled with inhabitants that resemble Native Americans.

A spokeswoman for Amazon declined to comment to Bloomberg.

Jassy wrote in his email that "being successful right away is obviously less stressful, but when it takes longer, it's often sweeter [...] I believe this team will get there if we stay focused on what matters most."

Jassy's email was sent on Monday, a day before it was announced he would be taking over the role of Amazon CEO from Jeff Bezos in Q3.

Jassy is currently head of Amazon Web Services, and Frazzini's boss.

Do you work for Amazon? Got a tip? Contact this reporter at ihamilton@insider.com or iahamilton@protonmail.com.

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Isobel (she/her) was a senior tech reporter at Business Insider. She was particularly interested in Big Tech, privacy, and worker's rights. You can read some of her previous work here: The quest to find $181 million in bitcoin buried in a dump Exclusive: Amazon targeted military spouses in a pandemic recruitment drive. 2 of them say they ended up being paid 33% less than non-military coworkers. Exclusive: Amazon plans a pay cut of up to 23% for hourly workers who guide trucks in and out of its UK delivery stations Exclusive: Tesla's solar division asks employees to scour social media for complaints about both the company and Elon Musk, trying to get customers to delete their posts, former employees say A couple says their Tesla Solar panels caused relentless leaks that led to mold 10 times the healthy limit, $115,000 in damages, and a long-running legal battle Ghosted by Tesla: Customers say Tesla's ultrasleek, expensive Solar Roofs and panels come with nightmare customer service, often leaving them with unanswered calls and emails for months on end Amazon workers leading a historic push for unionization in Alabama describe midnight 'education' meetings, an unexpected mailbox, and streams of anti-union flyers as they go up against one of the world's most powerful companies 'It's a slap in the face': Amazon is handing out 'Thank you' t-shirts to warehouse workers as it cuts their hazard pay Investigation: Amazon warehouse employees speak out about the 'brutal' reality of working during the holidays, when 60-hour weeks are mandatory and ambulance calls are common The science behind Elon Musk's brain-chip company Neuralink Investigation: Instagram's new TV service recommended videos of potential child abuse