Tech

Inside NYC's Next Billion-Dollar Startup, ZocDoc

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ZocDoc founders Cyrus Massoumi Oliver Massoumi
Oliver Kharraz and Cyrus Massoumi cofounded ZocDoc in 2007. 

ZocDoc, an easy way to book doctor appointments online, is a startup that will soon be entering the billion-dollar valuation club.

Last month it raised $50 million dollars at a $700 million valuation.

More than 700,000 people use the service every month. ZocDoc is free for patients and charges every featured practice $250 per month.

While it wouldn't give us the number of doctors on the site, ZocDoc says its number of available appointments jumped from 3 million in February to 5 million last month.

The founders say they spend most of their time hiring to keep up with the site's growth.  "This time last year we had 30 employees," CEO and cofounder Cyrus Massoumi tells us. "Now we have 150 people."

We arrived at ZocDoc just after the earthquake. We were on the subway when it hit, so we had no clue why so many people were standing in the lobby.

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We climbed our way up to the 9th floor (no elevators were running). You can still see all of the people on the street from ZocDoc's office.

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ZocDoc's receptionists didn't seem phased by the earthquake.

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Soon we were greeted by two of ZocDoc's founders, Oliver Kharraz and Cyrus Massoumi.

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Nick Ganju is the third co-founder and CTO.

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ZocDoc has seven core values.

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The values are mounted on walls throughout the office.

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ZocDoc collects football helmets from every state it has launched in (10). In case you're wondering why there are 13 helmets, some states have two teams.

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It collects the states' license plates too.

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There's a cool "on air" room right next to reception.

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You can party like a Zocstar wearing company schwag.

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ZocDoc won this $100,000 check from Forbes and HP in 2009. The founders tried to take the monstrous check to the bank, but it didn't work.

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This summer, ZocDoc raised a lot of money, giving it a $700 million valuation. It named its best conference room after one of its investors, Ron Conway.

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ZocDoc is constantly hiring. Last year there were 30 employees, now there are 150.

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Brian Cronin and Brian Kosicki have been kept busy as recruitment coordinators. Their motto: hire people who are better than you.

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Thomas Talty, Chad Korpeck, and Craig Langan work in sales and get doctors on the site.

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Jay Greenbaum, Mario Avocato and Steven Nunez are also in sales. There are 5 million available doctor appointments on the site.

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We interrupted a sales training session, where Brandon Nosacka was catching Amy Horan up to speed.

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Patrick Force also helped train new employee Sagar Desai.

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The sales ops team sits in here. Wei Deng waves at us from her standing desk.

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This is where the tech team used to live but they got upgraded to a better office. This room is being cleaned up for new hires.

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Here's where CEO Cyrus Massoumi sits. His cubicle is full of toys to remind himself to "make work fun"

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Here's where COO Oliver Kharraz sits.

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Every month, an employee is given this monster by another employee for doing a stellar job.

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The previous occupant of ZocDoc's space was Scholastic, so ZocDoc has a lot of their kids' lunch tables and chairs in the kitchen.

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The kitchen overlooks all of the lunch tables and is stocked with tons of soda. If an employee requests a beverage, ZocDoc makes sure to order it.

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The game room has a hammock and Street Fighter.

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ZocDoc prides itself on being a great place to work. It visited Zappos to get some pointers on company culture. It also convinced its interns to spell out the company's name with their bodies.

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Here's where the customer service team sits.

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A lot of ZocDocers, like operations associate Jason Hare, sit on athletic balls instead of chairs. Surprisingly, none of them toppled over while we were there.

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Here's the fierce ZocDoc tech team.

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Here are two of the engineers, Kike Ibe and Eliah Hecht.

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The engineers are big Turntable.fm fans.

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"We're the most athletic team of engineers," ZocDoc claims, with bowling pins/trophies to prove it.

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ZocDoc hired an artist to paint cartoons around the office. Here, Dr. House high fives Dr. Sanjay Gupta.

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Unnamed heroes are depicted protecting ZocDoc's servers.

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On Halloween, ZocDocers dressed up as Doctors (surprise, surprise). This skeleton waves goodbye as we end the tour.

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Alyson is the Editor-in-Chief and CCO at Fortune.  She was previously a co Editor-in-Chief overseeing Business Insider's tech and business coverage.She joined Business Insider in July 2008 as the company's sixth employee. She started as a sales planner before joining the editorial team in 2010, where she became a startup reporter and was first to cover some of today's largest tech companies, including Pinterest, Tinder, Instagram, Uber and Snap. Alyson rose to become a senior correspondent, then Executive Editor.She was appointed Editor-in-Chief of Business Insider in 2016, at which point she became the youngest and only woman to run a global business publication. Under her leadership, the business division has grown to hundreds of  millions of monthly readers.Alyson was a host of  Insider's conferences and launched a podcast, "Success! How I Did It," where she interviewed influencers ranging from Sheryl Sandberg to Steve Ballmer about their career paths (subscribe on iTunes here).She has appeared on ABC, Good Morning America, Al Jazeera, MSNBC, CNBC, CNN, and CBC, and she has interviewed media personalities such as Megyn Kelly, technology leaders like Fred Wilson, political leaders like John Brennan, and sports star LeBron James. She is a judge for the prestigious Gerald Loeb Awards in business journalism, and has been named one of Min's Rising Stars in Media, as well as Folio's 2017 Top Women in Media.She graduated from Syracuse University's Newhouse School of Public Communications, where she majored in psychology and advertising.You can read some of her investigative articles here:— Leaked videos reveal the true founding story of Snapchat— The founder who dumped Jared Kushner: Inside the phone call that left the White House star in a fit of rage— The downfall of billion-dollar startup, Fab— How a startup that raised the largest seed round in Silicon Valley history blew itself up before it even launched— The dark side of Facebook, where people lie, cheat, and make millions— A profile of Uber's controversial CEO, Travis Kalanick— The mystery of Jody Sherman, a founder who was driven to suicide and left behind a shocking business disasterDisclosure: Alyson owns bitcoin and Snap. She is also an investor in The Spun, a sports-media startup founded by her husband.