Tech

A line of robot waiters did such a terrible job that they forced 2 restaurants to close down

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Robots deliver meals for customers at a restaurant on December 10, 2015 in Suzhou, China. The restaurant has four robots delivering meals, one robot welcoming and over ten robots performing.  ChinaFotoPress/ChinaFotoPress via Getty Images

The inevitable robot uprising is still a few years off.

A string of restaurants in Gungzhou, China that used robots as waiters has run into a string of difficulties — ultimately closing down two restaurants and ditching almost all of their android assistants.

According to Shanghaiist (which bases its report on a Chinese-language Workers' Daily story), two restaurants in the Southern Chinese city have been forced to shutter due to constant issues.

A big draw of the robots is their price — the initial outlay (50,000 Yuan — around $7,700 or £5,400) and subsequent upkeep cost is less than the wages of a human waiter.

But there's a problem: The robots are, in a word, incompetent.

One (human) waiter said: "The robots weren't able to carry soup or other food steady and they would frequently break down. The boss has decided never to use them again."

Another (human) complained that "their skills are somewhat limited ... They can't take orders or pour hot water for customers."

A third restaurant is reportedly getting rid of all but one of their robots in favour of traditional, living wait staff. One of the restaurant owners remarked that the robots attracted tourists, but weren't economical. "The robots can attract plenty of customers, but they definitely can't reduce the need for human labor."

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Rob Price was a senior correspondent at Business Insider, based in San Francisco. He wrote investigations and long-form features about platforms, people, and power in Silicon Valley.His stories variously led to attorney general investigations, large-scale internal reviews at major tech companies, high-profile personnel departures, citation by state and federal lawmakers, and the closure of a well-funded startup. His 2022 story on the Bitfinex hack is being adapted into a feature film, and in 2024 he received an SPJ NorCal Excellence in Journalism award for his reporting on AI and relationships.Rob's scoops and exclusive stories were cited by The New York Times, Bloomberg, the BBC, Associated Press, Reuters, CNBC, Politico, The Guardian, Axios, and many other national and international publications. His writing has also been published in or syndicated by The Washington Post, The Independent, Vice, Slate, and elsewhere, and he appeared on CNN, the BBC, CBS, Reuters, ABC Australia, and other broadcast media to discuss technology, business, and culture.He worked for Business Insider from 2015 to 2025. Prior to joining the features team, Rob covered Facebook and Silicon Valley, and before that wrote about tech business, policy, and the gig economy in London. Between September and October 2019, he was acting executive editor for Business Insider's UK bureau. He also sat on the board of directors for the San Francisco Press Club, the leading non-profit media advocacy group in the Bay Area, and was a volunteer crew member at the Marine Mammal Center, the world's largest animal hospital for marine mammals. You can contact Rob Price via email at robaeprice@gmail.com, or +1 650-636-6268 (Signal / WhatsApp / Cell). Selected stories:— They spoke out against their employer. Then they were hit with trade secrets suits. The rise of 'shadow stand-ins'App, Lover, Muse: Inside a 47-year-old Minnesota man's three-year relationship with an AI chatbotDeel Speed: The inside story of a $12 billion HR startup's breakneck growthPrivate islands, flying cars, and psychedelic parties: Inside the wild post-Google lives of Larry Page and Sergey Brin'I want your Instagram account': First came the threatening texts, followed by the SWAT teams. Then someone wound up dead.Inside Iconiq: How Mark Zuckerberg's banker built a secret Silicon Valley empire and made billionsGaia was a wildly popular yoga brand. Now it's a publicly traded Netflix rival pushing conspiracy theories while employees fear the CEO is invading their dreamsA drunken late-night assault allegation has roiled the secretive world of Mark Zuckerberg's private family office. Personal aides are speaking out about claims that household staff endured sexual harassment and racism from their colleagues.