Retail

We went to one of Target's new urban stores and saw how it could be the future of the chain

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Target's Herald Square location opened in October. Mark Matousek/Business Insider
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  • Target is opening smaller, more streamlined stores in major metropolitan areas.
  • The stores are tailored to their locations with customized inventory and decor.
  • They also highlight products from Target private labels and partnerships.
  • When we visited the location in Herald Square, we noticed how Target was trying to appeal to a younger, more fashionable demographic while introducing features that hint at what the future of retail holds. 


In an effort to appeal to customers who live in major metropolitan areas, Target is opening small-format stores in some of the biggest US cities, including New York, Los Angeles, and Chicago. The stores are designed to reach consumers who live in densely populated areas, far from full-size Target stores.

In addition to their condensed size, the small-format stores feature customized inventory and decor, and some will offer same-day delivery services. Target plans to have more than 130 small-format stores running by the end of 2019.

According to GlobalData Retail's Neil Saunders, Target's investments in new and redesigned stores played a significant role in the 3% increase in same-store sales the company reported during the first quarter of 2018.

"Our customer data show that customer satisfaction at refurbished and newer stores is running significantly higher than at older units," he wrote in a note to clients. "There is no doubt that investing in stores was an expensive decision, but we believe these numbers show it was the right move to make."

We visited the new Herald Square location in New York in October to see how Target adapted its sprawling megastores to an urban environment:

We arrived at New York's new Herald Square location, at 112 W. 34th St. in Manhattan, on a Thursday afternoon in October.

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Mark Matousek/Business Insider

The store's first floor highlighted Target clothing lines, like its collaboration with Print All Over Me.

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Mark Matousek/Business Insider

Founded in 2014, Print All Over Me allows its customers to design and purchase vibrantly colored clothes and accessories.

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Mark Matousek/Business Insider

The first floor also highlighted A New Day, a women's clothing line the company launched in August.

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Mark Matousek/Business Insider

The label's offerings appear to be aimed at a younger, more fashionable, more urban demographic than one typically associated with Target.

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Mark Matousek/Business Insider

At the opposite entrance were items meant to appeal to the tourists who often frequent Herald Square.

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Mark Matousek/Business Insider

A selection of fresh and portable food was available for customers looking for a quick snack or lunch they could take on the go.

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Mark Matousek/Business Insider

After taking the escalator down to the lower floor, we immediately noticed the store's Halloween offerings, including candy ...

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Mark Matousek/Business Insider

... costumes ...

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Mark Matousek/Business Insider

... and greeting cards.

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Mark Matousek/Business Insider

While not always displayed as prominently as on the first floor, Target's in-house brands were often set apart from other brands' offerings. Pasta and sauces from the Simply Balanced line were placed at the entrance to an aisle, facing shoppers.

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Mark Matousek/Business Insider

But Target also gave prime display space to local brands like Harry's, a shaving company based in New York City.

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Business Insider/Mark Matousek

The store also gave a prominent position to Shea Moisture, which was founded in Harlem.

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Mark Matousek/Business Insider

Source: Fast Company

Clothes, like Target's Goodfellow brand, were given a central location on the bottom floor.

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Mark Matousek/Business Insider

We were surprised at how many of the clothes seemed to be designed for and marketed to young and fashionable consumers.

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Mark Matousek/Business Insider

The rest of the bottom floor reflected Target's broader in-store strategy, with a reduced number of discounted items that were displayed more subtly than they might have been.

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Mark Matousek/Business Insider

Beauty products have become a recent point of emphasis for Target. The company recently revamped its beauty sections to feature open plans, eye-level displays, and new lighting designs.

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Mark Matousek/Business Insider

The same could be said for same-day delivery, which retailers are beginning to roll out to encourage customer loyalty.

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Mark Matousek/Business Insider

The checkout area also had a few notable features. There was a pickup area for orders placed online.

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Mark Matousek/Business Insider

And the registers indicated a trend toward self-checkout.

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Mark Matousek/Business Insider

Overall, the Herald Square location demonstrated Target's ability to tailor its strategy and offerings to an environment where the competition among retailers is intense.

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Mark Matousek/Business Insider

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I'm a senior transportation reporter at Insider covering electric vehicles, automated-driving technology, and ride-hailing. I joined Insider in October 2017 and previously worked as an intern at the St. Louis Post-Dispatch. I graduated from Washington University in St. Louis with degrees in film and media studies and business economics. You can follow me on Twitter @matousekmark and email me at mmatousek@jkmperu.com.  If you have sensitive information you'd like to share and don't feel comfortable sending it to my work email or via a direct-message on Twitter, you can contact me on the encrypted messaging app Signal at 646-768-4712 or email my encrypted address at mmatousek@protonmail.com. Here's some of my work: Uber insiders are divided over Dara Khosrowshahi's leadership, with some worried the company has become 'boring' and 'confused' about its future Nikola founder Trevor Milton convinced the world he was the next Elon Musk. Insiders say a history of lies brought the billionaire down. 17 hours a day, 7 days a week: Cruise-ship workers describe the grueling conditions they face on the job We talked to 42 insiders about Tesla's factory of the future. They revealed the corners cut to hit ambitious production targets. 70-hour weeks and 'WTF' emails: 42 employees reveal the frenzy of working at Tesla under the 'cult' of Elon Musk Tesla is transforming how cars are sold. But 27 insiders say the company's methods mean slashed pay and living under the constant threat of getting laid off. Uber insiders reveal how DoorDash stole its delivery crown and left Eats in the dust Uber's trying no-meeting Mondays to give employees a break from 'tiring' back-to-back meetings, a leaked email reveals Leaked email reveals a Tesla VP expressed concern about employees coming to work with COVID-19 symptoms Leaked document reveals Nikola flip-flopped on whether it would spend any of its $17 million of customer deposits to fund the Nikola One Insiders reveal Alibaba's Jack Ma sought a partnership with Canoo to build electric delivery vans, but the deal fell flat because the startup couldn't meet his aggressive timeline Leaked email from Elon Musk reveals the Model Y is experiencing production 'challenges' while passing the Model 3 as the top priority at Tesla's US car factory Leaked email and audio reveal Carnival-owned Holland America has struggled to give refunds to some customers Leaked documents reveal the severance packages laid off Carnival UK workers will receive Inside Tesla's overhaul plan for its sales and delivery teams to solve one of its toughest customer challenges