Personal Finance

After Selling My Clothes Through The Mail, I Think Online Consignment Is Brilliant

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Spoiler alert: I did not earn $57.  Twice

Here's yet another thing no one tells you about living in New York City: It's a pain to de-clutter your home.

The lack of a car is key, here: When you can't bundle your surplus into the backseat and zip it off to the nearest consignment store or donation bin, jettisoning unwanted items becomes more difficult ... and less likely to happen.

I've been wanting to pare down the contents of my closet for a while now — seriously, I still have clothes from high school — so when a friend raved to me about Twice, the online startup that lets you sell clothes through the mail, I figured, "why not?" A little extra cash is always welcome.

Twice both buys and sells women's clothing and handbags. For that reason, they only accept brands that they can resell, i.e. they won't buy even unworn H&M tees.

They're very upfront about the fact that they only accept recognizable brands like Theory, Banana Republic, J Crew, 7 for All Mankind, and North Face. Everything must be clean and no more than five years old. No shoes.

Technically, this isn't a consignment service, which would sell clothes on my behalf and give me a portion of the profit. Twice simply buys the clothing upfront, and donates that which it doesn't want. ("Clothes-buyer-and-reseller" just doesn't roll off the tongue like "consignment store.")

I particularly like that they donate the extras, because that's where my clothes would be headed anyway if I hadn't heard about the site.

In about two minutes, I had signed up for a free account and requested a prepaid shipping bag through the site. You can also print a label and stick it to an existing box, but as a New Yorker with a laptop and no printer, I went with the easier option.

Here's what arrived in the mail:

twice mailing
The whole shipping bag and all of the instructions fit in that little brown envelope (and in my mailbox).  Business Insider

Next, I assembled my clothes to be sold, which was hard. (Again, high school clothing-keeper, here!) I eliminated a garbage bag of clothing destined for Goodwill that was in good condition but simply not high-end enough to sell, and whittled it down to these brand-name items:

twice clothes
I may have mixed up the two pairs of pants — they're both gray cords.  Business Insider

I tossed them in the bag, tossed the bag in the mailbox that's handily in my building, and headed to work. A few days later, I received the following email from Twice, who had evaluated the clothing I sent and determined what they would keep:

twice offer
Business Insider

I'm pretty embarrassed that I didn't realize the dress was "stained," and kind of sorry they don't want my Lauren Jeans Co. shirt (that doesn't fit and I haven't worn in 2-3 years, for goodness sake) and my practically unworn C. Wonder horse head sweater (my fault, I should have looked more closely at the accepted brands). 

I could have paid $5 to get all of my clothes back, but that would defeat the purpose of this whole exercise.

They also made me an offer:

twice payment options
Business Insider

Note that the offer is framed to make me think I'm losing out if I don't accept store credit — why wouldn't I want more value for my clothes? But I'm trying to clean out my closet and maybe make some money, not go on a shopping spree. No thanks, Twice. I'll take a check.

Before this, I had never sold used clothes before, so I didn't really know what to expect. When I voiced my hope for $50, a more-experienced thrifting friend shot that down immediately, so I was pretty happy to get $28.50. Yes, I probably paid more than $28 each for most of the things in that pile, but it was going to be $4.75 per item or nothing at all.

If I had a Theory suit, for example, perhaps I could have earned more. Let's be honest, though: If I had a Theory suit, I would be buried in it, whether it still fit or not.

Admittedly, clutter-averse men won't be able to use Twice. A little Googling for similar concept services showed that they overwhelmingly skew towards women, although sites like Dresm offer alternative sales models that anyone can use.  

Sure, selling clothing through the mail isn't going to make me rich. But it's so little effort that it doesn't matter. Compared to lugging stacks of clothing down the street to be potentially rejected at a thrift store or to miss the hours of operation at Goodwill, throwing a prepaid bag in the mail is a breeze.

Remember that garbage bag of unqualified clothes destined for donation? It's still sitting in my closet.

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Libby Kane was a personal finance expert who has reported and edited stories about money for more than 10 years. She previously held the Certified Financial Education Instructor (CFEI) certification issued by the National Financial Educators Council.Experience She has written and edited articles on everything from investing tips to model budgets and has interviewed dozens of authors, financial planners, and early retirees to share their advice, experiences, and insights with a global audience. Before joining Business Insider in 2014, she was an associate editor at LearnVest, a personal finance site to help women learn about money. Her work has appeared on sites such as MSN, AOL, Forbes, Slate, and The Street.Her team at Business Insider has tackled projects including:• Women of Means, a series about women taking control of their finances• Inside the Racial Wealth Gap, an exploration of the causes, effects, and potential solutions of the racial wealth gap in the US (finalist, Drum Award, "Editorial Campaign of the Year," 2021)• Strings Attached, a series of essays from people who have left insulated communities and how that journey affected their relationship with money• Master Your Money, a year-long guide for millennials on how to take control of their finances  (first runner up, Drum Award, "Best Use of Social Media," 2022)• The Road to Home, a comprehensive guide to buying your first house (silver award winner, National Association of Real Estate Editors, "Best Multi-Platform Package or Series – Real Estate," 2022)Libby believes in one universal truth about money: Advice is never for everyone. The best strategies, tools, and products depend on your preferences, financial situation, history with money, and goals.ExpertiseHer expertise includes:• Behavioral finance• Early retirement• Budgeting• Saving moneyEducationLibby holds a bachelor's degree from Wellesley College.Outside of personal finance, Libby enjoys reading, baking, and walking her dog.