Tech

The shift to even more e-commerce spending in the US just accelerated by at least 2 years because of COVID-19, according to a chart from Morgan Stanley

FILE PHOTO: A delivery cart loaded with a number of packages from Amazon stands on a sidewalk in New York City, New York, U.S., July 25, 2019. REUTERS/Lucas Jackson
Reuters
Read in app

E-commerce penetration in the US is expected to speed up by a couple years because of the massive shift to online shopping during the COVID-19 pandemic, according to Morgan Stanley.

In a note published on Monday, Morgan Stanley wrote that 2020 could be an "inflection year" for e-commerce as coronavirus-driven factors push more people to buy things online. Those factors include shelter-in-place policies, lower spend on "experiences" like restaurants and travel, and government stimulus checks, according to the note.

As a result, Morgan Stanley estimated e-commerce would account for over 23% of US retail this year, up by more than 5 percentage points from the previous year.

"Stepping back, we think 2020 will be a year in which we pulled forward ~2 years of e-commerce penetration," the note said.

US e-commerce penetration Morgan Stanley
Morgan Stanley

Morgan Stanley said the shift to online shopping was likely permanent because there's a growing pool of dollars available to capture for e-commerce companies. For example, more than 3,000 physical retail stores are expected to close this year, while retail and restaurant spending in general is forecast to drop by 18% in the second half of this year, the note said.

In fact, e-commerce captured only 12% of the $170 billion in available dollars from lost retail sales during the month of April but still managed to grow 58% year over year, or four times faster than the year before, according to Morgan Stanley estimates.

On top of that, the structural change in shopping behavior, spending amount, and available categories, like groceries, are only accelerating this change, it said. The biggest beneficiary of this trend would be Amazon and Walmart, the note added.

"While the world is now re-opening, we expect these buckets of available dollars (and the structural e-commerce behavior changes above) to remain e-commerce tailwinds," the note said.

Read next

Eugene Kim headshot
Eugene Kim
Eugene is Business Insider’s Chief Tech Correspondent, where he leads coverage of Amazon. His reporting spans the company’s retail and logistics operations to AWS, Alexa, and its internal culture.Previously, he worked at CNBC, Fortune Magazine Korea, and Japan's Yomiuri Shimbun. He holds degrees from NYU and Columbia University’s Graduate School of Journalism.In 2022, Eugene reported on internal documents indicating that Amazon allegedly used deceptive tactics to enroll customers in Prime and made cancellation difficult. The Federal Trade Commission sued Amazon the following year, citing his reporting. The case ended in a record $2.5 billion settlement in 2025.His work has received multiple honors, including the SF Press Club’s Bay Area Journalism Award and SPJ NorCal’s Excellence in Journalism Award.Eugene lives in the Bay Area. Contact him via email at ekim@jkmperu.com, or Signal, Telegram, or WhatsApp at 650-942-3061. Use a personal email address, a nonwork WiFi network, and a nonwork device; here's our guide to sharing information securely.