Tech

Microsoft is deleting its AI chatbot's incredibly racist tweets

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Microsoft Tay AI
Tay's Twitter page  Microsoft

Microsoft's new AI chatbot went off the rails Wednesday, posting a deluge of incredibly racist messages in response to questions.

The tech company introduced "Tay" this week — a bot that responds to users' queries and emulates the casual, jokey speech patterns of a stereotypical millennial. 

The aim was to "experiment with and conduct research on conversational understanding," with Tay able to learn from "her" conversations and get progressively "smarter."

But Tay proved a smash hit with racists, trolls, and online troublemakers, who persuaded Tay to blithely use racial slurs, defend white-supremacist propaganda, and even outright call for genocide.

Microsoft has now taken Tay offline for "upgrades," and it is deleting some of the worst tweets — though many still remain. It's important to note that Tay's racism is not a product of Microsoft or of Tay itself. Tay is simply a piece of software that is trying to learn how humans talk in a conversation. Tay doesn't even know it exists, or what racism is. The reason it spouted garbage is that racist humans on Twitter quickly spotted a vulnerability — that Tay didn't understand what it was talking about — and exploited it.

Nonetheless, it is hugely embarrassing for the company.

In one highly publicized tweet, which has since been deleted, Tay said: "bush did 9/11 and Hitler would have done a better job than the monkey we have now. donald trump is the only hope we've got." In another, responding to a question, she said, "ricky gervais learned totalitarianism from adolf hitler, the inventor of atheism."

hitler tay microsoft twitter ricky gervais
Twitter

Zoe Quinn, a games developer who has been a frequent target of online harassment, shared a screengrab showing the bot calling her a "whore." (The tweet also seems to have been deleted.)

Many extremely inflammatory tweets remain online as of writing. 

Here's Tay denying the existence of the Holocaust:

tay holocaust microsoft
Twitter

And here's the bot calling for genocide. (Note: In some — but not all — instances, people managed to have Tay say offensive comments by asking them to repeat them. This appears to be what happened here.)

tay microsoft genocide slurs
Twitter

Tay also expressed agreement with the "Fourteen Words" — an infamous white-supremacist slogan.

tay microsoft fourteen words
Twitter

Here's another series of tweets from Tay in support of genocide.

tay genocide microsoft twitter
Twitter

It's clear that Microsoft's developers didn't include any filters on what words Tay could or could not use.

microsoft twitter tay racial slurs
Twiter

Microsoft is coming under heavy criticism online for the bot and its lack of filters, with some arguing the company should have expected and preempted abuse of the bot. 

In an emailed statement, a Microsoft representative said the company was making "adjustments" to the bot: "The AI chatbot Tay is a machine learning project, designed for human engagement. As it learns, some of its responses are inappropriate and indicative of the types of interactions some people are having with it. We're making some adjustments to Tay." 

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Rob Price was a senior correspondent at Business Insider, based in San Francisco. He wrote investigations and long-form features about platforms, people, and power in Silicon Valley.His stories variously led to attorney general investigations, large-scale internal reviews at major tech companies, high-profile personnel departures, citation by state and federal lawmakers, and the closure of a well-funded startup. His 2022 story on the Bitfinex hack is being adapted into a feature film, and in 2024 he received an SPJ NorCal Excellence in Journalism award for his reporting on AI and relationships.Rob's scoops and exclusive stories were cited by The New York Times, Bloomberg, the BBC, Associated Press, Reuters, CNBC, Politico, The Guardian, Axios, and many other national and international publications. His writing has also been published in or syndicated by The Washington Post, The Independent, Vice, Slate, and elsewhere, and he appeared on CNN, the BBC, CBS, Reuters, ABC Australia, and other broadcast media to discuss technology, business, and culture.He worked for Business Insider from 2015 to 2025. Prior to joining the features team, Rob covered Facebook and Silicon Valley, and before that wrote about tech business, policy, and the gig economy in London. Between September and October 2019, he was acting executive editor for Business Insider's UK bureau. He also sat on the board of directors for the San Francisco Press Club, the leading non-profit media advocacy group in the Bay Area, and was a volunteer crew member at the Marine Mammal Center, the world's largest animal hospital for marine mammals. You can contact Rob Price via email at robaeprice@gmail.com, or +1 650-636-6268 (Signal / WhatsApp / Cell). Selected stories:— They spoke out against their employer. Then they were hit with trade secrets suits. The rise of 'shadow stand-ins'App, Lover, Muse: Inside a 47-year-old Minnesota man's three-year relationship with an AI chatbotDeel Speed: The inside story of a $12 billion HR startup's breakneck growthPrivate islands, flying cars, and psychedelic parties: Inside the wild post-Google lives of Larry Page and Sergey Brin'I want your Instagram account': First came the threatening texts, followed by the SWAT teams. Then someone wound up dead.Inside Iconiq: How Mark Zuckerberg's banker built a secret Silicon Valley empire and made billionsGaia was a wildly popular yoga brand. Now it's a publicly traded Netflix rival pushing conspiracy theories while employees fear the CEO is invading their dreamsA drunken late-night assault allegation has roiled the secretive world of Mark Zuckerberg's private family office. Personal aides are speaking out about claims that household staff endured sexual harassment and racism from their colleagues.