Enterprise

Our Favorite Crazy Stunts From Salesforce Leader Marc Benioff

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Marc Benioff
AP

It's possible that Marc Benioff is the craziest celebrity CEO in the tech industry.

The 6-foot-5, 290-pound co-founder of Salesforce.com has "the mind of a fox and the body of a bear," writes David A. Kaplan in Forbes.

That fox-like mind is famous for coming up with stunts that journalists can't resist writing about.

Benioff spoke in San Francisco today as part of a multi-city roadshow the company calls Cloudforce. He is hyping up Salesforce.com's new "social enterprise" image.

Yet Benioff is infamous for turning others' events into stunts that brings the spotlight back on him and his company. There's a term for it: guerrilla marketing.

He's so good at it that even when others (like Microsoft) tried the same tactics on Salesforce, he still lands on top.

Here's a look back at some of his all-time greatest stunts...

He hired fake protesters to disrupt a Siebel conference -- and drew the cops in.

Salesforce logo fake picket
Salesforce.com. Used by permission.

Shortly after Salesforce.com was launched, Benioff hired actors to pretend to be "protesters" at a giant conference for his biggest rival at the time Siebel Systems. (Oracle bought Siebel in 2005.)

The mock protesters picketed the Moscone Center with signs chanting, "The Internet is really neat … Software is obsolete!" Benioff even went so far as to hire a fake TV crew to cover the "protest."

He had also considered hiring an armored tank to enter the scene, driven by someone dressed like General Patton but then decided that "such a stunt might be too outlandish," he says in the book Behind the Cloud

Siebel called the police and a big news story was born.

From this stunt the Ghostbusters-inspired "No software" logo was born.

He commandeered all the taxis at a rival's event and used them to deliver a 45-minute pitch.

Cannes France Salesforce
Flickr/Happy A

At another Siebel event held in Cannes, France, Benioff took a different tactic: capture the audience -- in a cab.

Most attendees of the conference flew into Nice and took a cab to Cannes. So Salesforce.com rented all the airport taxis and then used the 45-minute drive to pitch Salesforce.com. 

Siebel executives, ticked off that no other rides were available, again called the police, Benioff recounts in the book Behind the Cloud.

He threw Microsoft's guerrilla marketing stunt back in their face.

Marc Benioff on stage
YouTube/salesforcepac

In 2010, Microsoft tried its hand at using guerrilla tactics on Salesforce.

Microsoft hired people to ride around in Segways at a Salesforce.com conference, the Wall Street Journal reported.  They were carrying an ad showing an older man (presumably a corporate user) with a slogan that said “I didn’t get forced." 

Get it? Its a play on Salesforce.

But during Benioff's keynote speech he brought the man in the ad on stage and begged the fake customer to use Salesforce.com. When he agreed, the crowd stood and cheered.

He turned a cancelled Oracle keynote into a media frenzy

Marc Benioff
AP

It's hard to imagine how Marc Benioff landed a keynote speech at arch rival's Oracle's Openworld conference in 2011 to begin with. The two companies have been rivals for years.

But he did.

And then Oracle tried to move his keynote to later in the week.

So Benioff issued a press release saying Oracle had cancelled his speech and he would instead talk at a nearby restaurant. "Sorry Larry, the cloud can't be stopped,” he said in that press release.

Journalists ate it up with many attending Benioff's fake keynote instead of the one planned by the conference.

He did a stand up routine for a reporter complete with mock German accent.

Marc Benioff
Flickr/thekenyeung

One afternoon in 2006, Benioff was granting an interview to a reporter from InformationWeek when he launched "into a lampoon" of SAP executive Peter Graf complete with hand gestures and a German accent.

"Vell! At SAP, let me tell you, softVARE as service is just one way to deliver softVARE!" Benioff blustered. "It's just a del-i-ver-y met-o-do-lo-gy! Customers vant hosted--and zen zay moove!"

SAP, and apparently many Germans, were not amused at the time but the tale remains an Internet favorite.

But he went too far when he messed with the Dalai Lama.

Dali Lama
AP

Not every stunt worked out for Benioff and Salesforce. In 2003 the company wound up mailing out hundreds of apology letters over a stunt that featured the Dali Lama without his consent.

The company had sent out a poster inviting 500 guests to attend an upcoming speech by the Dalai Lama, reported SF Gate. It featured the Buddhist leader meditating under the slogan "There is no software on the path to enlightenment."

The Himalayan Foundation, who was sponsoring the speech, was offended. So Benioff ate crow. "We had no right to suggest that either the American Himalayan Foundation or His Holiness support us. We made a mistake," he said in the apology letter.

In the end, Salesforce.com did not attend the event and instead made a $100,000 donation to The Himalayan Foundation.

Oh well. Maybe Benioff will get the Dali Lama as a spokesperson in the next life.

Benioff learned at the feet of the master...

Larry Ellison and airplane
AP

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Julie Bort was Business Insider's Editor at Large for the Tech team. She loves investigating stories and shedding light on the tech industry's most amazing people.Here's a small sample of some of Julie's work.Former Pinterest employees describe a traumatic workplace where managers humiliate employees until they cry, Black people feel alienated, and the toxic culture 'eats away at your soul'Sex, tequila, and a tiger: Employees inside Adam Neumann's WeWork talk about the nonstop party to attain a $100 billion dream and the messy reality that tanked itInsiders say WeWork's IT is a patchwork of cheap devices and Band-Aid fixes that will take millions to fixWeWork's toxic phone booths were created in-house by its Powered by We business70-hour weeks and 'WTF' emails: 42 employees reveal the frenzy of working at Tesla under the 'cult' of Elon MuskElon Musk works so many hours at Tesla, employees are constantly finding him asleep under tables and desksHow this woman went from a Pizza Hut employee to a founder of a $4 billion startupAn Oracle insider explains how some salespeople gamed the system to sell more cloudTHE TAKEDOWN OF TRAVIS KALANICK: The untold story of Uber's infighting, backstabbing, and multimillion-dollar exit packagesMicrosoft is in talks to buy GitHub, a startup at the center of the software world last valued at $2 billionThe alarming inside story of a failed Google acquisition, and an employee who was hospitalizedInside Facebook's plan to eat another $350 billion IT marketHow a registered sex offender wound up living in an Airbnb hosting unsuspecting guestsA controversial ex-banker is the person who really runs Twitter — and he's gambling the company's future on one risky betSecret passages and skipped meals: Oracle's CEO gave us a rare peek at what it really takes to run a $37 billion companyHP told some employees to choose between becoming contractors with no benefits or being fired without severance'I felt like we were being extorted': Customer says Oracle tried to strong-arm him into a cloud saleHow the queen of Silicon Valley is helping Google go after Amazon's most profitable businessAirbnb host: A guest is squatting in my condo and I can't get him to leaveLIES, BOOZE, AND BILLIONS: How one of the fastest-growing startups in Silicon Valley history raised $580 million then spiraled out of controlGitHub is undergoing a full-blown overhaul as execs and employees depart — and we have the full inside storyWhen she's not writing for Business Insider, Julie can usually be found on the trails, on my mountain bike, or on my skis, if you know where to look.