Finance

JPMorgan CEO says that working remotely 'does not work' for young people and those who want to 'hustle'

Jamie Dimon smiling and looking to the right against a red background
Mike Blake/Reuters
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Jamie Dimon is sick of Zoom meetings and sees plenty of downsides to not working face-to-face with people.

The JPMorgan CEO said on Tuesday he was ready to leave video calls behind and get back into the office as soon as possible in remarks at The Wall Street Journal's CEO Council Summit.

When the coronavirus pandemic forced JPMorgan employees — and many others — to work from home, it "accelerated a trend," Dimon said. 

"But it does not work for young people," he added. "It doesn't work for those who want to hustle." 

The Wall Street Journal's editor in chief, Matt Murray, asked Dimon about his personal feelings on Zoom meetings and remote work.

"I'm about to cancel all my Zoom meetings. ... I'm done with it. I'm going to Boston today," Dimon responded. 

Read more: JPMorgan just told US workers it wants them coming into the office on a 'consistent rotational schedule' by early July

The CEO has spoken critically about remote work during the coronavirus pandemic, citing the need for a hybrid work model that's flexible but still works for "the company and the clients." He's previously said simply letting everyone do "what they want" isn't an option because it's inefficient and he's struggled at times to get ahold of employees.

Dimon told Murray that he had been attending outdoor meetings and traveling and that in-person conversation was better for "spontaneous idea generation." 

He said that in a trip to California about six months ago, he met with 100 to 150 people, from venture capitalists to women's groups and investors.

"I got to see my bankers in action," he added. He also mentioned in-person meetings with clients, often over a glass of wine, where they might share why JPMorgan did or did not get a piece of business.

"My view is that sometime in September or October, it'll look just like it did before," Dimon said at the summit.

"I just don't think the world is going to be that dramatically different," he added. 

Dimon has been consistent on this point. He told clients in a webinar he expected a mask-free office by October. But Dimon does expect some form of hybrid work to continue.

JPMorgan is reconfiguring its offices to about 60% of their former capacity, Insider reported in April. The reconfiguration will result in a lower overhead cost for real estate.

"My view is that there will be more hybrid work," the CEO told Murray.

The bank will also be hiring more young people, Reuters reported, after junior bankers across the industry raised concerns about long hours and burnout. It's hiring more support staff to lessen the burden on individual workers and, in an effort to get more young people in the doors, looking into bringing some interns to its offices in New York City and London for in-person work this summer.

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Annabelle Williams is a fellow on the Business News team at Insider. She has previously covered business for the Philadelphia Inquirer, worked at New York Magazine's The Strategist, and written for The Washington Post. She is a proud Philadelphian and graduated from the University of Pennsylvania. At Insider, she covered the Amazon union drive in Bessemer, Alabama. She co-bylined a feature tracking pro-union workers in their fight against Amazon, and also spoke to anti-union workers in Bessemer. In March, Annabelle appeared on MSNBC to discuss her reporting on the union drive. Other features from Annabelle's time at Insider include an investigation into Philadelphia's parternship with a now-disgraced startup to distribute coronavirus vaccines, a look at a millienial-run cremation diamond company backed by billionaire investor Mark Cuban, and an explainer about the digital fashion industry. After Insider, she will join the New York Times' 2021-2022 fellowship program as an obituaries writer.