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A former Google HR exec asks job candidates a tough question to figure out how they'll act 'when the chips are down'

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"It's easy to have strong values when things are going well," said Justin Angsuwat, pictured. Courtesy of Thumbtack
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Justin Angsuwat doesn't believe in tricking job candidates. He also doesn't believe in asking easy questions inclined to elicit canned responses.

One of Angsuwat's go-to interview prompts, he told Business Insider, is: "What's a company or a personal value you hold really strongly and what's the toughest trade-off you've made to uphold that value?"

Angsuwat is the vice president of people at Thumbtack, an online platform that connects people with local professionals. He was previously the head of human resources for Google's go-to-market functions, and a human capital manager at PricewaterhouseCoopers.

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Angsuwat explained why this question is a favorite of his. "It's easy to have strong values when things are going well," he said. "But when you're making a decision that trades off something else that's meaningful to you, whether it's keeping up revenue or not getting to make that hire you really want to make, I want to know how strongly you hold true to your values."

What's more, Angsuwat said, when a candidate reflects on a difficult work experience, they'll ideally show some humility and self-awareness.

Read more: An executive coach says practically everyone forgets to ask the job interview question that exposes a big red flag

Those are qualities some other executives also look for during interviews. Traci Wilk, a former Starbucks HR executive, previously told Business Insider that she was impressed when a job candidate asked about the challenges she'd face should she get the job. The question simultaneously showed confidence and vulnerability, Wilk said.

As for Angsuwat, he said the question about values shows him "how they [the candidates] think, how they operate, how they make decisions, how they manage their stakeholders. What do they do when the chips are down?"

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Shana was a correspondent for Insider, where she covered career development and workplace culture.In 2022, she published "Don't Call It Quits" to help professionals who feel stuck in their careers find greater happiness at work.Shana spearheads the HR Insider series, for which she's interviewed talent chiefs at Microsoft and Goldman Sachs, shared tips from an ex-Googler on knowing when to change jobs, and demystified the hiring process at Salesforce. She regularly publishes news analysis; past topics have included burnout among US workers, gender and racial dynamics within HR, and the hybrid workplace.She has moderated programs at Chief and the Harvard Business School Club of New York and has appeared on Cheddar and Bold TV.Before beginning her career in journalism, Shana studied English and psychology at Brandeis University and received her master's degree in English literature from Columbia University.