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India has blocked Free Basics, Facebook's plan to provide free internet access to the developing world

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Mark Zuckerberg, CEO of Facebook.  Win McNamee/Getty Images

India has blocked Free Basics, Facebook's plan to provide free internet access in the developing world.

The service lets users access certain sites for free — but not the entire internet.

This sparked an intense row in India over net neutrality, the principle that all network data must be treated equally. Critics of the scheme argue that Free Basics creates a ghettoized internet, with the main internet for the (relatively) wealthy and a limited version for poor people.

On Monday, the Telecom Regulatory Authority of India (TRAI) announced it had issued the "Prohibition of Discriminatory Tariffs for Data Services Regulations, 2016," which "disallow[s] service providers to offer or charge discriminatory tariffs for data services on the basis of content being access by a consumer."

The announcement does not mention Facebook, or Free Basics, by name — but by taking a pro-net neutrality stance and blocking services from offering only certain types of content, it means Free Basics will not be able to function.

trai facebook judgement free basivs
TRAI

As debate has raged over Free Basics, Facebook has strongly defended the service, spending a reported $45 million promoting it. 

But it has also been accused by the Indian government of misrepresenting levels of support for the service in the county. Authorities sent a letter to the head of Facebook India alleging that it created a "crudely majoritarian and orchestrated opinion poll" that didn't properly reflect levels of support for Free Basics.

A Facebook spokesperson provided Business Insider with the following statement:

Our goal with Free Basics is to bring more people online with an open, non-exclusive and free platform.  While disappointed with the outcome, we will continue our efforts to eliminate barriers and give the unconnected an easier path to the internet and the opportunities it brings.

Activists and rights groups are celebrating the decision.

 

 

Here's a link to TRAI's announcement »

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Rob Price was a senior correspondent at Business Insider, based in San Francisco. He wrote investigations and long-form features about platforms, people, and power in Silicon Valley.His stories variously led to attorney general investigations, large-scale internal reviews at major tech companies, high-profile personnel departures, citation by state and federal lawmakers, and the closure of a well-funded startup. His 2022 story on the Bitfinex hack is being adapted into a feature film, and in 2024 he received an SPJ NorCal Excellence in Journalism award for his reporting on AI and relationships.Rob's scoops and exclusive stories were cited by The New York Times, Bloomberg, the BBC, Associated Press, Reuters, CNBC, Politico, The Guardian, Axios, and many other national and international publications. His writing has also been published in or syndicated by The Washington Post, The Independent, Vice, Slate, and elsewhere, and he appeared on CNN, the BBC, CBS, Reuters, ABC Australia, and other broadcast media to discuss technology, business, and culture.He worked for Business Insider from 2015 to 2025. Prior to joining the features team, Rob covered Facebook and Silicon Valley, and before that wrote about tech business, policy, and the gig economy in London. Between September and October 2019, he was acting executive editor for Business Insider's UK bureau. He also sat on the board of directors for the San Francisco Press Club, the leading non-profit media advocacy group in the Bay Area, and was a volunteer crew member at the Marine Mammal Center, the world's largest animal hospital for marine mammals. You can contact Rob Price via email at robaeprice@gmail.com, or +1 650-636-6268 (Signal / WhatsApp / Cell). Selected stories:— They spoke out against their employer. Then they were hit with trade secrets suits. The rise of 'shadow stand-ins'App, Lover, Muse: Inside a 47-year-old Minnesota man's three-year relationship with an AI chatbotDeel Speed: The inside story of a $12 billion HR startup's breakneck growthPrivate islands, flying cars, and psychedelic parties: Inside the wild post-Google lives of Larry Page and Sergey Brin'I want your Instagram account': First came the threatening texts, followed by the SWAT teams. Then someone wound up dead.Inside Iconiq: How Mark Zuckerberg's banker built a secret Silicon Valley empire and made billionsGaia was a wildly popular yoga brand. Now it's a publicly traded Netflix rival pushing conspiracy theories while employees fear the CEO is invading their dreamsA drunken late-night assault allegation has roiled the secretive world of Mark Zuckerberg's private family office. Personal aides are speaking out about claims that household staff endured sexual harassment and racism from their colleagues.