Travel

6 questions you should ask the hotel concierge to get the most out of your stay — and 1 question you should never ask

concierge hotel
A hotel concierge is there to make your stay as pleasant as possible. AFP/Stringer/Getty Images
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A hotel concierge's job is simply to make each guest's stay at the hotel as pleasant as possible.

Concierges need to know every last detail about their own hotel while also staying abreast of what's happening outside, with comprehensive knowledge of local options for dining, entertainment, transportation, and more.

I've traveled enough to know that a concierge can help make your stay better as long as you don't expect too much. If you keep your requests realistic, then the old adage that "it never hurts to ask" holds true, and often ends up netting you a larger room or other benefits. But just as often, be prepared for a polite rebuff when you ask about that upgrade or late checkout.

"It's the concierge's job to make sure you're having a great time at their property, so they're often your best bet when it comes to getting an upgrade or room deal," Stirling Kelso, travel writer and founder of Half Pint Travel, told Business Insider. "They are experts on room inventory and availability — and they have time to give you the lowdown."

Here are six questions you can ask your hotel's concierge to make the most out of your experience — and one question you should never ask them.

Which rooms at my booking's price point have the best view or amenities?

hotel room view
Shutterstock/haveseen

Not all rooms are created equal, even those at the same price point. Ask the concierge which rooms "are the most updated or have the best views," Kelso advises, even if you're not asking for an upgrade. The concierge may well ask the front desk to put you in the best room your rate offers.

Are there membership programs I can join? And what do they offer?

Woman at Hotel Pool
Flickr / PortoBay Hotels & Resorts

Asking to join a membership or loyalty program shows that you are committed to the hotel as a brand, not just a place to stay for a night or two. As they fill you in on the rewards programs offered, the concierge may well also add in a few extras or upgrades for you.

Is there anything you can do to help me and my partner celebrate a special occasion?

hotel couple romantic
Sofie Delauw/Getty Images

"The concierge is also the person to fill in on special occasions such as birthdays and anniversaries," Kelso said. "Ask them if they'd be willing to send a special gift or amenity on behalf of the hotel."

More often than not, a concierge will be more than happy to arrange for a bottle of champagne or some roses to be left in your room, and with a special note you dictate, as well. They'll be happy to help and glad you chose their property for your celebration.

I forgot this, that, or the other thing — can you help out?

ralph fiennes the grand budapest hotel
Fox Searchlight

There's never a reason to go without a razor, toothbrush and toothpaste, comb, or other small personal item when you're staying at a decent hotel. They have these items on hand, so feel free to ask the concierge; he or she will help out.

What can my kids do here for fun?

hotel room kids
Robert Benson/Getty Images

Many hotels have play spaces for kids, so make sure to ask. Better yet, the play spaces are often tucked away out of sight, causing less of a disturbance for other guests. Conversely, most hotels also have pool hours where kids aren't exactly welcome, and it's important to respect that.

Is there an upgrade available that I can pay for?

hotel concierge
Christophe Archimbault/Getty Images

Unless you're a repeat guest with a personal rapport with a concierge, asking for a free upgrade is a bit forward and is also unlikely to work.

But asking to pay for an upgrade may well get you bumped up for free out of goodwill, or at least will let you know your options. And as you won't be talking to the front desk staff, you can just nod and say thanks for the info if the price is too steep instead of saying, "Oh … that's too expensive."

The one thing to never ask of the concierge or the front desk clerks: 'Who else is staying here?'

hotel concierge
Brent Lewis/Getty Images

It doesn't matter if you're asking about a celebrity you thought you saw in the lobby or simply wondering if your friend or co-worker checked in yet. Never ask hotel staff about other guests — that information is privileged and they won't give it out, but they will be put in an awkward position by your asking.

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Steven John has been a freelance writer for more than a dozen years and has been a regular contributor to Business Insider since 2017. His work includes a focus on the tech world, covering companies including Apple, Microsoft, Meta, Google, and others. He also reviews restaurants, shares how-to cooking articles, and writes general interest pieces.Steven also writes for publications including Architectural Digest, The Daily Beast, Forbes, and more. In the past, he also wrote for New York Magazine, Mashed, U.S. News & World Report and other outlets. He runs his own outdoor lifestyle site, Dad Gear Review, and co-hosts the Fact Trekkers podcast with his son. He has had two novels published, Three A.M. and Outrider. He graduated from Emerson College with a degree in communications focused on filmmaking.He is an avid outdoorsman and can be frequently found in a kayak or on a mountain trail, often with his family along for the adventure.Expertise:Tech industryTech hardwareOutdoorsCookingRestaurantsDIYPopular articles:Microsoft: A history of the software giant co-founded by Bill Gates, its products and services, jobs, layoffs, and moreYouTube is a major entertainment force. Here's the platform's history, plus how to create a channel and upload videos.Inside the life and career of Bill Gates, the Microsoft co-founder, billionaire, and philanthropistTim Cook net worth: How the Apple leader earns and spends his moneyBecoming an Amazon seller is a simple process. Here's what's involved, plus how you make money and get paid.