Transportation

A US budget airline is asking passengers to tip flight attendants when they serve refreshments

Frontier Airlines
Frontier Airlines. Frontier Airlines
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You tip your waiter, your bartender, your delivery driver, and basically anyone in a hotel — but how about your in-flight cabin crew?

Chances are, probably not. Until now.

US-based Frontier Airlines has started asking passengers to tip their cabin crew after they bring refreshments around the plane.

The revelation was spotted by popular flights blog The Points Guy after one of its writers flew with the domestic airline.

The author of the blog post, JT Genter, said he was handed a mobile tablet by a flight attendant after ordering his drinks. The tablet prompted him to tip the crew with handy buttons for 15%, 20%, or 25% of his bill and another for "custom gratuity."

frontier tipping
The mobile tablet which prompts passengers to leave a tip.  JT Genter / The Points Guy

"Gratuities are appreciated!" a message reads on the screen, which Genter photographed. However, there is, of course, an option for leaving no gratuity at all.

"I’ve flown more than 350 flights on 51 different airlines in the past three years, but I’d never experienced an airline ask for a tip," Genter wrote.

A Frontier spokesperson told TPG: "Currently tips are shared amongst all members of the flight attendant crew on a given flight.

"Effective January 1, 2019, flight attendants will earn tips on their individual sales."

The ultra-low-cost airline also told Genter that no portion of the tips was kept by the company itself. 

Asked if gratuities were meant as extra earnings for flight attendants or "considered a consequential part of their earnings," Frontier told Genter: "Both. Many flight attendants see the in-flight tip program as a way to supplement their income."

It is, as yet, unclear how popular the scheme is with passengers and flight staff, but if it takes off then you may soon see a gratuity charge coming to a budget airline near you.

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Tom Murray is a former Entertainment Editor at Insider's London bureau where he covered TV, movies, and celebrity culture. Before moving to entertainment, Tom was a lifestyle reporter writing features on celebrity liquor brands, Sri Lankan train travel, men's skincare mistakes and rare liquor hunters. And before becoming a reporter, Tom gained an invaluable insight into finding what our audience loves, working on the social media team for two years. He graduated with a degree in history from the University of Nottingham, where he was the editor of the student news website The Tab Nottingham. Email Tom at tmurray@jkmperu.com or find him on Twitter at @tom_murray3.