Transportation

United, Delta, and American Airlines flight attendants reveal the 9 most annoying things passengers do during flights

airplane passenger headphones
"One of the most annoying things is definitely when they have their headphones in when you're coming to offer them their snacks and their drinks," a Delta Air Lines flight attendant said. EyesWideOpen/Getty Images
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Flight attendants have a lot of responsibilities in the air, a fact some passengers don't seem to realize.

To make matters worse, some passengers act as if their preferences are more important than everyone else's by ignoring their seat assignments, keeping their headphones in when flight attendants ask for their drink order, or clipping their nails at their seat.

These are the nine most annoying things airline passengers do, according to interviews Business Insider conducted with eight flight attendants. The flight attendants were granted anonymity due to a fear of reprisal from their employers.

Keeping their headphones in during beverage service

airplane passenger headphones
EyesWideOpen/Getty Images

"One of the most annoying things is definitely when they have their headphones in when you're coming to offer them their snacks and their drinks," a Delta Air Lines flight attendant said. "You're repeating stuff or saying things to the row over and over."

Being impatient about getting rid of trash

korean airplane food finished
trindade.joao / Creative Commons

"I've never seen people just be so adamant, like, I need to get this out of my hands to the point where they're almost tossing it at you, or they're walking all the way to the back of the plane to hand you their trash," the Delta flight attendant said.

Not obeying the seat belt light

Seatbelt sign
Karin Hildebrand Lau/Shutterstock

"I think the biggest one for me is when people don't take the seat belt sign seriously," a United Airlines flight attendant said.

"It's one thing for a grown woman or a grown man to stand up and — you've got to do what you've got to do, if you've got to go to the bathroom or something. But a lot of times, it will be pretty bumpy and they'll let their two-year-old or their four-year-old just stand up and wander around the aircraft. That, to me, is not OK. Not only are you not listening, but you're putting your kid at risk."

Playing 'musical chairs' with seat assignments

reclined airplane seat
pio3 / Shutterstock.com

"The most annoying thing passengers do is when they want to play musical chairs and just kind of decide where they're going to sit instead of following a seat number on a boarding pass. Sometimes, they think it's free-for-all seating, and we definitely have assigned seats," a PSA Airlines flight attendant said. "People will just hop into a seat thinking that they don't have to pay an upgrade charge."

Leaving a huge mess

flight attendant
Leonhard Foeger/Reuters

A flight attendant for Worldwide Jet, which charters private aircraft, said the most annoying thing passengers do is leave a big mess for her to clean up, which happens during a little fewer than half of the flights she works.

"It's like they live here, and then they just leave. And I clean it up," she said.

Not acknowledging flight attendants during a conversation

airplane passenger
Shutterstock

"I think the thing that I think is the most disrespectful is not acknowledging you when you speak to them. Even if you haven't flown a lot, you know at some point you're getting some kind of service," a United flight attendant said. "People put on their noise-cancelling headphones, and they're in another world."

Hitting the call button for no reason

flight attendant
Robert Alexander/Getty Images

A Piedmont Airlines flight attendant said it's annoying when passengers hit the flight-attendant call button without having a good reason.

"Especially when you're busy," she said. "You're busy doing something and you've already talked to them six times about their connection."

Underestimating the importance of a flight attendant's job

flight attendant
Adnan Abidi/Reuters

"We are primarily trained in safety and hospitality comes after that," an Alaska Airlines flight attendant said. "I think the most annoying thing is passengers thinking that we're literally just waitresses."

Flight attendants are trained to handle situations like fires, intoxicated passengers, bomb threats, and medical emergencies, she said.

Touching flight attendants to get their attention

Day in the life of a flight attendant 32.5
Rachel Gillett/Business Insider

"The most annoying thing passengers do is poke me instead of maybe using their call light," an American Airlines flight attendant said.

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I'm a senior transportation reporter at Insider covering electric vehicles, automated-driving technology, and ride-hailing. I joined Insider in October 2017 and previously worked as an intern at the St. Louis Post-Dispatch. I graduated from Washington University in St. Louis with degrees in film and media studies and business economics. You can follow me on Twitter @matousekmark and email me at mmatousek@jkmperu.com If you have sensitive information you'd like to share and don't feel comfortable sending it to my work email or via a direct-message on Twitter, you can contact me on the encrypted messaging app Signal at 646-768-4712 or email my encrypted address at mmatousek@protonmail.com. Here's some of my work: Uber insiders are divided over Dara Khosrowshahi's leadership, with some worried the company has become 'boring' and 'confused' about its future Nikola founder Trevor Milton convinced the world he was the next Elon Musk. Insiders say a history of lies brought the billionaire down. 17 hours a day, 7 days a week: Cruise-ship workers describe the grueling conditions they face on the job We talked to 42 insiders about Tesla's factory of the future. They revealed the corners cut to hit ambitious production targets. 70-hour weeks and 'WTF' emails: 42 employees reveal the frenzy of working at Tesla under the 'cult' of Elon Musk Tesla is transforming how cars are sold. But 27 insiders say the company's methods mean slashed pay and living under the constant threat of getting laid off. Uber insiders reveal how DoorDash stole its delivery crown and left Eats in the dust Uber's trying no-meeting Mondays to give employees a break from 'tiring' back-to-back meetings, a leaked email reveals Leaked email reveals a Tesla VP expressed concern about employees coming to work with COVID-19 symptoms Leaked document reveals Nikola flip-flopped on whether it would spend any of its $17 million of customer deposits to fund the Nikola One Insiders reveal Alibaba's Jack Ma sought a partnership with Canoo to build electric delivery vans, but the deal fell flat because the startup couldn't meet his aggressive timeline Leaked email from Elon Musk reveals the Model Y is experiencing production 'challenges' while passing the Model 3 as the top priority at Tesla's US car factory Leaked email and audio reveal Carnival-owned Holland America has struggled to give refunds to some customers Leaked documents reveal the severance packages laid off Carnival UK workers will receive Inside Tesla's overhaul plan for its sales and delivery teams to solve one of its toughest customer challenges