Transportation

10 flight attendants reveal the most disappointing part of their job

flight attendant
Flight attendants from airlines like Delta Air Lines, United Airlines, and American Airlines told Business Insider the most disappointing part of their job. Leonhard Foeger/Reuters
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Being a flight attendant may look glamorous, but like any other job, there are downsides.

Ten flight attendants told Business Insider the most disappointing part of their job. The flight attendants work for carriers like Delta Air Lines, United Airlines, and American Airlines. They requested anonymity due to a fear of reprisal from their employers.

Here's what they said.

(The flight attendants pictured in this article are not those who were interviewed by Business Insider.)

Not enjoying international layovers

flight attendant
Mehmet Ali Ozcan/Anadolu Agency/Getty Images

A Spirit Airlines flight attendant said she thought she would enjoy international layovers more, since the ability to see new places is one of the most appealing parts of her job.

"I don't particularly like doing them and that is a little disappointing," she said of international layovers. "I think it's because I always worry about just making it to work the next day and just making sure that I'm there and I'm present and I've gotten enough rest."

Spirit did not respond to a request for comment.

Disrespectful behavior from passengers

flight attendant
Leonhard Foeger/Reuters

A Delta Air Lines flight attendant said she's disappointed that some passengers treat her poorly.

"It makes it hard to get up every day and spend every day alone in your hotel room when you're going to get yelled at by passengers for things that are out of your control," she said.

Delta did not respond to a request for comment.

Having to leave an exciting city

flight attendants
Gokhan Tan/Getty Images

"The most disappointing is when you go somewhere really freaking awesome and you don't get to stay," said a flight attendant for Worldwide Jet, which charters private jets.

Worldwide Jet did not respond to a request for comment.

A lack of manners from passengers

flight attendant
Robert Alexander/Getty Images

"The most disappointing thing is how people behave on the airplane," a United Airlines flight attendant said. "It is a rarity that I get a 'please' and a 'thank you' from a passenger."

A United representative declined a request for comment.

Fatigue

flight attendant
Jason Lee/Reuters

"The most disappointing part is probably how tired I am and how much I'm away from home," said an Envoy Air flight attendant.

The flight attendant added that she's partly responsible for her exhausting schedule, since she lives in a different city than where her home airport is located.

Envoy did not respond to a request for comment.

"Something that I definitely didn't expect would be how fatigued flight attendants actually get," a Spirit Airlines flight attendant said. "We fly up to 16 hours a day and only require eight hours of rest in between our duty days. Most people think eight hours is sufficient, however they do not take into account that the eight hours includes deplaning, transportation to and from the hotel, waiting for hotel rooms some nights if they aren't ready."

Missing time with family and friends

flight attendants
Mehmet Ali Ozcan/Anadolu Agency/Getty Images

A United Airlines flight attendant said she's disappointed that she has to miss out on time with friends and family, particularly during the holidays.

"Generally, I'm away from my family on those major holidays," she said, though she noted that her family finds time to get together at other times during the year.

An American Airlines flight attendant also said she was disappointed about not being able to spend the holidays with her family.

"Granted, I have spent the holidays in amazing places like London or Buenos Aires, but it would be nice to spend it with my family," she said.

"This Thanksgiving, we are thankful for the 28,000 American Airlines flight attendants who will safely transport nearly 7.5 million customers traveling with us over the holiday," an American Airlines representative told Business Insider.

"While it means that some of our team members will be away from their families over the holidays, we're incredibly appreciative of their dedication to caring for our customers, while also facilitating holiday memories for families around the world."

Being underestimated by passengers

flight attendant
Reuters/Kham

An Alaska Airlines flight attendant said she's disappointed by the way some passengers underestimate the intelligence of flight attendants.

The job requires more than "a pretty face pouring drinks in the sky," she said. 

"Our flight attendants are amazing and do a phenomenal job keeping our guests safe everyday," an Alaska Airlines representative told Business Insider.

Having to deal with passengers in a wide range of moods

flight attendants
David Becker/Associated Press

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David is a Senior Transportation Reporter for Business Insider. He primarily covers airlines and air travel. A native New Yorker and avid photographer, David previously covered travel, credit-card rewards, and frequent-flyer programs. Before joining Business Insider, David was a freelance writer and editor — before that, he worked in public affairs. He earned his bachelor's degree from Muhlenberg College and his master's from the University of Edinburgh in Scotland, UK. You can follow him on Twitter or Instagram, visit his website, or send him an e-mail at dslotnick@jkmperu.com. Here are some of his recent stories:
I'm a senior transportation reporter at Insider covering electric vehicles, automated-driving technology, and ride-hailing. I joined Insider in October 2017 and previously worked as an intern at the St. Louis Post-Dispatch. I graduated from Washington University in St. Louis with degrees in film and media studies and business economics. You can follow me on Twitter @matousekmark and email me at mmatousek@jkmperu.com If you have sensitive information you'd like to share and don't feel comfortable sending it to my work email or via a direct-message on Twitter, you can contact me on the encrypted messaging app Signal at 646-768-4712 or email my encrypted address at mmatousek@protonmail.com. Here's some of my work: Uber insiders are divided over Dara Khosrowshahi's leadership, with some worried the company has become 'boring' and 'confused' about its future Nikola founder Trevor Milton convinced the world he was the next Elon Musk. Insiders say a history of lies brought the billionaire down. 17 hours a day, 7 days a week: Cruise-ship workers describe the grueling conditions they face on the job We talked to 42 insiders about Tesla's factory of the future. They revealed the corners cut to hit ambitious production targets. 70-hour weeks and 'WTF' emails: 42 employees reveal the frenzy of working at Tesla under the 'cult' of Elon Musk Tesla is transforming how cars are sold. But 27 insiders say the company's methods mean slashed pay and living under the constant threat of getting laid off. Uber insiders reveal how DoorDash stole its delivery crown and left Eats in the dust Uber's trying no-meeting Mondays to give employees a break from 'tiring' back-to-back meetings, a leaked email reveals Leaked email reveals a Tesla VP expressed concern about employees coming to work with COVID-19 symptoms Leaked document reveals Nikola flip-flopped on whether it would spend any of its $17 million of customer deposits to fund the Nikola One Insiders reveal Alibaba's Jack Ma sought a partnership with Canoo to build electric delivery vans, but the deal fell flat because the startup couldn't meet his aggressive timeline Leaked email from Elon Musk reveals the Model Y is experiencing production 'challenges' while passing the Model 3 as the top priority at Tesla's US car factory Leaked email and audio reveal Carnival-owned Holland America has struggled to give refunds to some customers Leaked documents reveal the severance packages laid off Carnival UK workers will receive Inside Tesla's overhaul plan for its sales and delivery teams to solve one of its toughest customer challenges