Enterprise

The CEO of a $3 billion startup that recently raised $280 million is suddenly stepping down

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DocuSign CEO Keith Krach  DocuSign

Docusign CEO Keith Krach has told the company in an internal memo that he'll be stepping down, Recode reported on Friday.

Krach didn't explain the reason for his resignation, but said he'll stay CEO until the company finds his successor. He also said he'll remain the company's chairman for at least another 3 years.

"Let me start by saying, we are at the beginning of this journey, not the end," Krach wrote in the company-wide letter.

Krach's departure comes as a bit of a surprise, especially considering Docusign just raised $280 million at a $3 billion valuation in May. Whatever the reason is, it doesn't send a positive signal when the CEO suddenly steps down.

Docusign is a company that provides e-signature technology, allowing people to sign documents over the web. It's raised over $500 million so far from investors like Google, SAP, and Salesforce.

Krach, 57, is a serial entrepreneur with a proven track record of growing companies. His last company, Ariba, was sold to SAP for $4.3 billion, and since joining Docusign in 2012, he grew the company's userbase to well over 50 million unique users across 188 countries.

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Eugene Kim
Eugene is Business Insider’s Chief Tech Correspondent, where he leads coverage of Amazon. His reporting spans the company’s retail and logistics operations to AWS, Alexa, and its internal culture.Previously, he worked at CNBC, Fortune Magazine Korea, and Japan's Yomiuri Shimbun. He holds degrees from NYU and Columbia University’s Graduate School of Journalism.In 2022, Eugene reported on internal documents indicating that Amazon allegedly used deceptive tactics to enroll customers in Prime and made cancellation difficult. The Federal Trade Commission sued Amazon the following year, citing his reporting. The case ended in a record $2.5 billion settlement in 2025.His work has received multiple honors, including the SF Press Club’s Bay Area Journalism Award and SPJ NorCal’s Excellence in Journalism Award.Eugene lives in the Bay Area. Contact him via email at ekim@jkmperu.com, or Signal, Telegram, or WhatsApp at 650-942-3061. Use a personal email address, a nonwork WiFi network, and a nonwork device; here's our guide to sharing information securely.