Economy

BI Davos Diary Day 3: Tech leaders worry the AI hype is missing the big picture

A shot of four people sitting in two rows of chairs lean in to discuss something.
Attendees at the World Economic Forum in Davos. World Economic Forum / Mattias Nutt
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The World Economic Forum has brought the rich and powerful together to discuss topics ranging from Donald Trump's impact on the economy to AI's impact on their industries.

This is what Business Insider is hearing and seeing on the ground.

Trump is the main character here

It seems a conversation at Davos can't go three minutes without Trump's name coming up. In an interview at Bloomberg House on Tuesday, Google's chief investment officer Ruth Porat said she saw a "tremendous opportunity" to work with Trump 2.0.

"I think the president and his team have been clear that they see technology as an asset for the country," she said. — Hugh Langley

It feels like Europe is missing in action

The need for Europe to step up has been the recurring theme in my conversations with business and government leaders. Geopolitical and economic uncertainty is at the forefront of everyone's mind.

While business leaders are excited about the new US president and Asia boasts some of the world's fastest-growing economies, Europe seems to be missing from the action. Walking along the promenade in Davos, the presence of American, Asian, and Middle Eastern delegations is unmistakable. But where is Europe? And where is the UK?

One CEO I spoke with Tuesday night stressed that Europe's regulatory landscape had to change to make it easier for businesses to operate there. "What Asia is gaining, Europe is losing," he said.

Another executive observed that Europe was a major topic of discussion in Davos, but its presence feels muted. Srini Pallia, the global CEO of Wipro, said that growth and regulatory challenges in Europe are key concerns this year. "I was in a session just before this, where the European president was present, and she was asked how the EU could reduce regulatory barriers that are hindering growth. I think that's one of the big conversations happening here." — Spriha Srivastava

AI infrastructure is getting a boost — but what if it's too big a boost?

If you're still doubting AI's future impacts and benefits, there are now 500 billion reasons to put that to rest.

Anne Hoecker, the global head of Bain & Company's tech practice, told me that Tuesday's announcement of up to $500 billion of private investment in AI infrastructure shows "how much people believe in the promise of AI."

"This is real. We are really going to have great ROI," she said.

One thing to watch is the balance between supply and demand. While the project aims to meet the rising need for infrastructure, it's a balance. As bad as a shortage is, the opposite isn't ideal either.

"You can argue both sides of that. The use cases are picking up. People will start to see ROIs and will use up all the data center capacity as we build it," Hoecker said.

She said that if people didn't see the ROI they were expecting, the question would be, "Do we have excess capacity built up, and then we grow into it just like any technology innovation cycle?"

Waiting for the industry's needs to catch up to the existing supply isn't straightforward. Beyond the cost of having infrastructure you're not using, there's also the risk of the tech being outdated.

"Each generation of chips is going to be more powerful, more energy-efficient. So, if you have too much capacity in an older generation, does that hamper your ability to move to the next generation? How do you use up that old generation's capacity? So ideally you're not building too much in front of demand," Hoecker added. Dan DeFrancesco

Leaning into the 'experience economy'

Five people on stage seated alongside each other beneath World Economic Forum signage
BI's Spriha Srivastava moderated a panel on the experience economy.  World Economic Forum / Greg Beadle

One of the big conversations this year is how countries can navigate an evolving global economy. With growing protectionist policies and shifting trade dynamics, how can economies build resilience and drive sustainable growth?

One idea on the table — leaning into the experience economy.

I moderated a panel Wednesday, "Mass Events, Massive Gains," about how major events like Taylor Swift's Eras Tour, the FIFA World Cup, and the Olympics can bring investment, job creation, and long-term urban development.

The panel featured leaders from diverse industries, including H.H. Sheikha Latifa Bint Mohammed bin Rashid Al Maktoum, Chairperson of the Dubai Culture and Arts Authority; Sir Martin Sorrell, Executive Chairman of S4Capital plc; Patrice Louvet, CEO of Ralph Lauren Corporation; and Anna Marks, Global Chair of Deloitte.

The experience economy is more than just entertainment. It has become a major force in economic transformation, boosting industries like retail, sports, hospitality, and tourism.

But while these events generate billions in revenue, hosting them is no small feat. They can require close collaboration between governments, businesses, and local communities — from infrastructure investments to security and sustainability concerns.

Yet, the true power of these events goes beyond economics. At a time when loneliness is on the rise and digital interactions dominate, mass gatherings remind us of the value of in-person connections.

As global economies look for new growth strategies, is the experience economy the key to driving resilient, inclusive, and long-term economic success? I will aim to find out next year at Davos. — Spriha Srivastava

Meta is trying to reassure advertisers about its moderation changes

Mark Zuckerberg's Meta makeover has had some advertisers concerned about how its changes to content moderation would affect what people start to see across Facebook and Instagram.

In a Davos roundtable discussion with BI, Nicola Mendelsohn, the head of Meta's global business group, said the company had been speaking with advertisers in recent days and trying to reassure them that nothing will change. Mendelsohn said advertisers would still be able to stop ads appearing next to political content if they wish.

"What they've shared back actually is the reassurance that all the commitments that we have to brand safety, brand suitability on the platform, none of that changes," she said. — Hugh Langley

We need a new institution to ensure humanlike AI doesn't harm humanity, Google DeepMind's CEO said

Sir Demis Hassabis and Bill Nye speak at Google Haus in Davos, Switzerland
Bill Nye interviewed Google DeepMind CEO Demis Hassabis at Davos.  Hugh Langley/Business Insider

Google DeepMind CEO Demis Hassabis had a busy Tuesday here with two nearly back-to-back interviews at Google Haus. If there was one big takeaway, it was Hassabis' contention that we're not thinking enough about the AI bigger picture. "I think there's way too much hype in the short term," he said. "Actually it's underrated still, underappreciated, the amount of transformation that's going to happen in the medium to long term, so the five to 10 years."

In response to a question from BI, Hassabis said he believed there were big questions around capitalism and society that need to be pondered. "One of the big things economists should be thinking about is what does that do to money, the capitalist system, even the notion of companies. I think all of that changes."

Hassbis said we need an institution that can "meet the moment" — a governing body that can ensure artificial general intelligence, or AGI, is managed in a way that benefits humankind.

"That would be where you put a wise council, an international council of very diverse and smart people from different backgrounds. Not just technologists. I'm talking about philosophers, social scientists, writers, et cetera. But who is building that institute, is what I would ask. And I think we really need that."

He also discussed his work with AlphaFold on protein folding, which recently earned him a Nobel Prize. And who better to discuss the science than Bill Nye, "the science guy," who took the mic for the second interview. — Hugh Langley

Consulting firms are ready for a big year

Consulting firms are ready for what is expected to be a big year for their business thanks to a flurry of potential changes on the horizon.

"There are several macro factors that have been in play for a while: AI certainly, but also strong economic indicators in the US, as well as the current pro-growth sentiment in the market as a result of the incoming administration. So, there might be an uptick in business activity," Sharon Marcil, BCG's North America chair and a managing director and senior partner, told me.

A massive ramp-up comes with issues, though, as was evident in 2021 when the surge in M&A activity led to employee burnout across financial services.

A complete repeat of 2021's record year seems unlikely, but there are still staffing considerations. It's a tricky balance. You need enough workers so resources aren't stretched too thin while avoiding a surplus where there is not enough work to go around.

An immediate fix also isn't easy, as bringing on new talent requires a necessary training period. And good luck telling clients to hold off on deals, especially after so many have been sitting on the sidelines waiting for the market to open up.

"For us, periods of increased activity force us to predict staffing. And that can sometimes be hard. There is a sweet spot between being understaffed and overstaffed. If we find we haven't gone far enough, we try other approaches like off-cycle hiring. It's definitely a balancing act," Marcil said. — Dan DeFrancesco

Proper snow boots are the way to go here

A mirror selfie of a man in a suit wearing black snow boots
BI's Dan DeFrancesco is combining a suit with snow boots for the ultimate Davos look.  Dan DeFrancesco/Business Insider

We're three days in, and we've yet to touch one of the most interesting debates I've found at Davos: footwear. Being that we're in the mountains, the abundance of snow and ice means opting for typical business shoes or heels isn't necessarily your best bet.

Boots of varying degrees of heftiness and fashionability are a popular choice. (They don't call it "suits and boots" for nothing.) Others wear spikes that can be taken on and off.

Personally, I've gone all in, opting for proper snow boots. Wearing them with my suit every day is a bit … jarring. However, my daughter thinks I look like Kristoff from "Frozen," so that's a win.

Of course, some people throw caution to the wind and still opt for their dress shoes. Davos is a lot about status, and the luxury of wearing normal shoes since you're being chauffeured around speaks to that. — Dan DeFrancesco

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Spriha Srivastava was the UK Bureau Chief and the International Executive Editor for Business Insider, overseeing journalists across the UK and Singapore newsrooms.Prior to joining Business Insider, Spriha was the Deputy Digital News Editor for CNBC International in London. She helped manage a team of reporters for CNBC.com and regularly wrote and edited market-moving, fast-paced business news stories.In the past, Spriha has worked at the Financial Times' Money Management magazine covering personal finance, where she won an award for her work. Prior to that, she was at  Thomson Reuters where she was one of the moderators for Global Markets Forum, a 24x7 live forum for traders and market professionals. Spriha has won a number of awards for her work. In 2015, Spriha won a runner up in newcomer of the year category in Santander Media Awards. In July 2020, Spriha won Women Economic Forum's "Iconic Women Creating A Better Tomorrow" award.In September 2020, Spriha was also shortlisted for the Asian Women of Achievement Award in media category.  Spriha was recently also included as one of the Top 50 leaders in the UK recognized for kindness in leadership.Spriha loves to travel around the world and has taken more than 30 flights with her toddler. She also regularly moderates and speaks at a number of events. 
Dan DeFrancesco
Dan DeFrancesco
Dan is the lead writer for BI Today, Business Insider's flagship daily newsletter. Sometimes he interviews executives about everything from AI's impact on capitalism to robotics to the potential SaaSpocalypse. Sometimes he makes Mad Libs for AI-driven layoff announcements.Dan previously covered financial technology and market structure for BI as a reporter and editor. His work includes everything from inside Robinhood's failed "Checking and Savings" product that eventually led to Congress getting involved to the internal arguments over JPMorgan's failed attempt to launch a finance app for millennials.Before joining BI, Dan wrote about derivatives and commodities for Risk.net and fintech for WatersTechnology. If you played high school sports in the lower Hudson Valley between 2012 and 2014 there's a good chance he wrote about you during his first real journalism job at The Journal News. Got a tip? Contact this editor via email at ddefrancesco@jkmperu.com.
Headshot of Hugh Langley
Hugh Langley
Hugh is a senior correspondent at Business Insider where he writes about Google, tech, and wealth. His work has been cited by The New York Times, Bloomberg, Reuters, The Wall Street Journal, and other outlets.Get an alert whenever I publish a story.Got a tip? You can reach him using the secure messaging app Signal (hughlangley.01) or email (hlangley@jkmperu.com). We can keep sources anonymous.