Strategy

The billionaire cofounder of Shopify says he intentionally slowed the company's growth — and it was the key to managing the 'crushing' stress of being a CEO

Tobi Lutke shopify
Shopify founder and CEO Tobias Lütke opened up about handling his stress on an episode of NPR's "How I Built This with Guy Raz" in August. Lucas Jackson/Reuters
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Shopify CEO and cofounder Tobias Lütke has one word to describe the responsibility of being a chief executive: "crushing."

During the company's early years, Lütke was so stressed about having enough money to meet payroll and worried about losing the money family members had invested into the company that he often struggled to sleep at night, he said on an episode of NPR's "How I Built This with Guy Raz" in August.

"One thing I found about the entrepreneur journey, or at least mine, is that you basically exist in two different states," Lütke, who launched Shopify with his cofounders in 2006, told NPR. "There's the state of 'things are coming together, and I think if we do this we're unbeatable.' And [there's] the state of complete dread and 'we're dead, we're dead, we're dead tonight.'"

To deal with it, Lütke intentionally prevented the e-commerce platform from growing as quickly as it could have between 2009 and 2010, he told NPR.

"If you come from [an] engineering [background], you know that something's always a bottleneck, and then the moment you remove that, something else becomes a bottleneck — and the same goes for companies," Lütke told NPR. "At this point, I intentionally slowed down the growth of the company a little bit just because I needed it to be manageable for me."

The platform now has more than one million ecommerce merchants globally and its stock nearly doubled as more businesses went digital during the coronavirus pandemic.

Read more: Tobias Lütke, the billionaire founder of Shopify, says the key to building a 'fantastic relationship' with investors was being totally upfront about what he did not know

Lütke says he also wrote computer programs — a longtime hobby of his — and confided in his wife, Fiona, to relieve his stress.

Many successful CEOs rely on a hobby to help relieve the stress of running a business, as Business Insider has previously reported. Former Microsoft CEO Bill Gates likes to read before bed, while Berkshire Hathaway CEO Warren Buffett plays the ukulele. Twitter cofounder and CEO Jack Dorsey runs six miles a day and sets aside a specific day to tackle each part of his massive business. 

"The bottoms are deep, and the implications of what failure means — it just means so much," Lütke told NPR. "It can change everyone's life story to a significant degree."

For Lütke, Shopify's success has paid off: Forbes puts his current net worth at $8.8 billion.

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Jennifer was a senior retail reporter at Business Insider covering mall brands, fast fashion, retail workers, and resale. Prior to joining the retail team, Jennifer covered entrepreneurship and wrote about the economic, cultural, and political issues facing America's 33 million small businesses. She reported on the many ways the pandemic shaped entrepreneurship today as a path to survival and agency, from retailers who made masks during lockdown and mothers who quit their 9-to-5 jobs, to teachers who gave up the profession and truck drivers who are building wealthShe also dug into the big companies that serve small businesses with investigative stories such as "Small Businesses are Suing Big Banks," "How Major Banks Decided the Futures of America's Small Businesses," and "In a Busy Wedding Year, Vendors Say The Knot Isn't Worth the Cost." Jennifer received her Bachelor of Science in Journalism from Emerson College and is currently based in New York City. If you have a tip or story, email Jennifer at info@jenniferortakales.com.
Taylor was a reporter for Business Insider from June 2019 to October 2020. She covered wealth, inequality, and philanthropy. Taylor reported on how the ultra-wealthy were able to access COVID-19 tests before the general public and interviewed leading philanthropists including investor Robert F. Smith and Panda Express co-CEO Peggy Cherng. She was previously an intern at CNN Business, TheStreet, and Yahoo News. Taylor joined Business Insider after earning a degree in Journalism and Politics with honors from NYU. She is a Tennessee native who currently resides in Manhattan and spends her time traveling, kayaking, watching crime dramas, and sipping chai lattes. Follow her on Twitter @TaylorNRogers.