Careers

The short question you should email a hiring manager who's rejected you for a job if you want to work at the same company in another role someday

Alexandra Cavoulacos Kathryn Minshew The Muse
It's scary but helpful. The Muse Chief Operating Officer Alexandra Cavoulacos and CEO Kathryn Minshew. Alexandra Cavoulacos
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My response to job rejections has always been much the same.

I replay the interview in my head until eventually I've figured out why the company rejected me: I wore an ugly outfit. I talked too much. I'm a generally terrible person, and no company would ever want me as an employee.

It has never occurred to me that I could actually find out why the company turned me down.

According to Alexandra Cavoulacos and Kathryn Minshew, the authors of "The New Rules of Work," it's not only possible to find out why the company turned you down, but it's also often advisable.

Cavoulacos and Minshew are the cofounders — and chief operating officer and CEO, respectively — of the careers-advice and job-listings site The Muse. In the book, they recommend following up with the hiring manager to ask for feedback on your interview skills.

Business Insider spoke with Cavoulacos, and she recalled one woman she rejected for a job at The Muse. The woman followed up with an email, asking: "Is there anything that I could have done differently?" Cavoulacos told her she could have been more prepared.

The woman later applied for a different role and showed up to the interview much more prepared and impressive. She got the job.

Asking what you could have done better is especially useful, Cavoulacos said, when you really have no idea why you didn't get the job or you thought you nailed the interview.

Cavoulacos said she always answers this question with a few pieces of feedback, but she added that you might not get a response at all. If you receive the rejection in a phone call, she said, you're more likely to get some feedback.

Cavoulacos' team at The Muse has reached out to people again about roles that would be a better fit. That's why it's helpful to add a line that says something like: "I always welcome the opportunity to speak about roles in the future."

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Shana was a correspondent for Insider, where she covered career development and workplace culture.In 2022, she published "Don't Call It Quits" to help professionals who feel stuck in their careers find greater happiness at work.Shana spearheads the HR Insider series, for which she's interviewed talent chiefs at Microsoft and Goldman Sachs, shared tips from an ex-Googler on knowing when to change jobs, and demystified the hiring process at Salesforce. She regularly publishes news analysis; past topics have included burnout among US workers, gender and racial dynamics within HR, and the hybrid workplace.She has moderated programs at Chief and the Harvard Business School Club of New York and has appeared on Cheddar and Bold TV.Before beginning her career in journalism, Shana studied English and psychology at Brandeis University and received her master's degree in English literature from Columbia University.
 Tat Bellamy Walker is a Strategy Fellow at Business Insider. He previously interned with Inc. Magazine,  CNN’s New York News Bureau, and covered LGBTQ politics for The Daily Beast and NBC.