Tech

Apple Pay is a joy to use, even if it doesn’t always work

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Apple

I'll always use Apple Pay if I can.

It's faster than monkeying around with plastic or cash, and I love the idea of being able to leave home without a wallet. While I don't own an Apple Watch, I hear it makes Apple Pay even easier.

Apple Pay is more fun than alternate methods. You get to see the phone analyze your fingerprint (in a second or so) and then validate payment with a pleasant tone and vibration. You get to impress other people, who often react with a wow.

It's safer, too, transmitting information through a one-time code that hackers can't skim.

As much as I like Apple Pay, however, I'm in the minority for now. Up to 80 percent of people with supported products were not using Apple Pay, according to a March survey. What's more, two-thirds of users reported checkout problems including slow or broken terminals and confused cashiers.

It's true that Apple Pay doesn't always work. Once I made the mistake of relying on Apple Pay to cover a taxi fare only to find the terminal in my cab wasn't working (luckily someone could meet me outside with cash).

There are also many places where Apple Pay is not accepted. Notably, I've been disappointed to that I can't use it at the contactless mobile payment terminal at the CVS across the street (update: a commenter points out this because CVS is on a rival platform); and I was amused to see that I can't use it at Apple vendor Best Buy (though that will change soon).

Still, Apple Pay is the market leader in contactless mobile payment (claiming two out of three dollars spent), and anyone who has seen it work will recognize this is the future.

Case in point, I found it astoundingly easy to buy headphones at the Apple Store this weekend. After talking over products with an associate, he offered to check me out on his phone. I've seen this before, though in the past I've handed the associate a credit card; in this case I asked (not recognizing any NFC/RFID box) if they accepted Apple Pay. The associate smiled: "We wouldn't be the Apple store if we didn't." I held out my phone, felt the buzz of an accepted payment, took the receipt by email, and was out the door a moment later.

I can't wait until every transaction is that easy.

Disclosure: I'm an Apple investor.

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Gus worked at Business Insider from 2009 to 2017. Starting as an intern, he did a bit of everything, launching sections covering lifestyle, science, personal finance, military, and more, eventually serving as executive editor of Business Insider and editor-in-chief of Tech Insider.As a writer, some of his favorite stories looked facial bias, the philosophy of Peter Thiel, Chinese ghost cities, self-driving car ethics, the average family on earth, Wikipedia hoax-hunters, income inequality, bleak futurism, global communication patterns, and the worst hotel in New York.As an editor and executive producer, some of his favorite stories include photo essays from the Canadian tar sands to the streets of Cairo, features about Vine stardom and dog cloning, and a documentary on hacking the grid.Gus graduated from Dartmouth College. He interned at Boston Review, 826 Boston, and Yes! Weekly.