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Apple and Google's partnership to build a COVID-19 tracking service is a good start — but it's let down by America's testing failures

Tim Cook
Apple CEO Tim Cook. REUTERS/Edgar Su
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Apple and Google are stepping up to build a system to help track cases of COVID-19 — but they're being failed by the US government's inadequate testing efforts.

On Friday, the two California tech giants announced a highly unusual partnership. They are working together to build developer tools, or APIs, to enable app developers to create "contact-tracing" apps that can track people who people diagnosed with the novel coronavirus have been in contact with, and alert them to their possible exposure.

The effort is admirable, and may significantly help track the spread of the pandemic and help prevent new infections — but it has weaknesses, none more so than its reliance on federal testing.

In theory, a robust contact-tracing system is an ideal way to contain a viral outbreak. Individuals' locations are tracked, and if someone displays symptoms or tests positive for the disease in question, they and people who they've potentially exposed are placed in quarantine. Thus, the broader population is protected without the need for economically onerous shutdowns like the ones currently in place around the globe. There are severe privacy considerations, but from a public health perspective, it should work — but only if people are actually tested — and that's where the US is failing.

The United States is testing for coronavirus at a frustratingly slow rate. Other countries including Germany and South Korea are conducting far more tests per capita than the US, and governors like Washington state's Jay Inslee have said they have a "desperate need" for more tests and related materials

And states are also testing at unequal rates, with Vox reporting that "Washington state has done about four times as many tests per capita as Texas and Georgia ... Yet Washington and Texas have about the same number of positive test results, despite the latter testing far fewer people per capita. Such a high positive test rate suggests the real number of cases is much larger than the official count."

Until testing is far, far more widespread, and everyone who wants a test really can get one, Apple and Google's work will be of limited utility. It doesn't matter if both you and the infected person you came into contact with both have one of the apps installed; if they can't get a test, they may never know that they're contagious, and neither will you.

Even if this issue is solved, Apple and Google's system won't be infallible. It relies on bluetooth to detect proximity, which might give some false positives — if you're in a car near a positive-testing person, or nearby in a building but protected by a wall or floor. 

And without government mandates, it relies on people actually proactively choosing to install an app. In Singapore, which has relied heavily on contact-tracing, only around 12% of people have installed the contact-tracing app built by its government, The Verge's Casey Newton reported.

Even so, Apple and Google's project has the potential to make a positive impact on the spread of COVID-19, but only if the testing ramps up significantly.  

As it stands, tech companies are standing up to help — only to be failed by the US government.

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Rob Price was a senior correspondent at Business Insider, based in San Francisco. He wrote investigations and long-form features about platforms, people, and power in Silicon Valley.His stories variously led to attorney general investigations, large-scale internal reviews at major tech companies, high-profile personnel departures, citation by state and federal lawmakers, and the closure of a well-funded startup. His 2022 story on the Bitfinex hack is being adapted into a feature film, and in 2024 he received an SPJ NorCal Excellence in Journalism award for his reporting on AI and relationships.Rob's scoops and exclusive stories were cited by The New York Times, Bloomberg, the BBC, Associated Press, Reuters, CNBC, Politico, The Guardian, Axios, and many other national and international publications. His writing has also been published in or syndicated by The Washington Post, The Independent, Vice, Slate, and elsewhere, and he appeared on CNN, the BBC, CBS, Reuters, ABC Australia, and other broadcast media to discuss technology, business, and culture.He worked for Business Insider from 2015 to 2025. Prior to joining the features team, Rob covered Facebook and Silicon Valley, and before that wrote about tech business, policy, and the gig economy in London. Between September and October 2019, he was acting executive editor for Business Insider's UK bureau. He also sat on the board of directors for the San Francisco Press Club, the leading non-profit media advocacy group in the Bay Area, and was a volunteer crew member at the Marine Mammal Center, the world's largest animal hospital for marine mammals. You can contact Rob Price via email at robaeprice@gmail.com, or +1 650-636-6268 (Signal / WhatsApp / Cell). Selected stories:— They spoke out against their employer. Then they were hit with trade secrets suits. The rise of 'shadow stand-ins'App, Lover, Muse: Inside a 47-year-old Minnesota man's three-year relationship with an AI chatbotDeel Speed: The inside story of a $12 billion HR startup's breakneck growthPrivate islands, flying cars, and psychedelic parties: Inside the wild post-Google lives of Larry Page and Sergey Brin'I want your Instagram account': First came the threatening texts, followed by the SWAT teams. Then someone wound up dead.Inside Iconiq: How Mark Zuckerberg's banker built a secret Silicon Valley empire and made billionsGaia was a wildly popular yoga brand. Now it's a publicly traded Netflix rival pushing conspiracy theories while employees fear the CEO is invading their dreamsA drunken late-night assault allegation has roiled the secretive world of Mark Zuckerberg's private family office. Personal aides are speaking out about claims that household staff endured sexual harassment and racism from their colleagues.