Tech

Jeff Bezos says Amazon is not afraid to fail — these 9 failures show he's not kidding

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Jason Redmond / REUTERS
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Amazon is famous for testing new ideas before deciding whether to scale it or shut it down.

That approach can lead to huge successes, like Amazon Web Services or the Kindle, but it can also result in failed projects.

Bezos shared his philosophy of failure with Business Insider last year. Here's what he said, and some examples of products that didn't go so well.

 

Amazon CEO Jeff Bezos told us, “I’ve made billions of dollars of failures at Amazon.com…None of those things are fun. But they also don’t matter.”

Jeff Bezos Henry Blodget
Michael Seto/Business Insider

“What really matters is, companies that don’t continue to experiment, companies that don’t embrace failure, they eventually get in a desperate position where the only thing they can do is a Hail Mary bet at the very end of their corporate existence,” Bezos said.

jacoby jones ravens broncos catch hail mary
CBS

That doesn’t mean companies should make bets that could risk the whole company’s existence, Bezos continued. “Companies that are making bets all along, even big bets — but not bet-the-company bets — prevail. I don’t believe in bet-the-company bets. That’s when you’re desperate. That’s the last thing you can do,” he said.

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REUTERS/Las Vegas Sun/Steve Marcus

Amazon is now worth $260 billion. It made almost $90 billion in revenue last year alone. But if it weren’t for these failed projects, Amazon may not be where it is today...

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Phil Noble / REUTERS

Amazon announced in March that it would shut down Amazon Webstore, its e-commerce platform that competed with Shopify and Bigcommerce. It’s keeping the service alive until July 2016 to let existing users to find a new vendor.

Amazon Webstore
Amazon

Last week, Amazon shut down Amazon Destinations, a hotel booking site it launched in April.

Belmond Hotel Caruso
Facebook/Hotel Caruso

In 2012, Amazon shut down Endless.com, a high-end fashion commerce site, and moved it under amazon.com/fashion. It still owns other non-Amazon-branded fashion sites like Zappos and Shopbop.

the gift shop is more like a fashionable department store
Matthew Speiser/Business Insider

Last year, Amazon shut its peer-to-peer payment service called WebPay, which allowed users to send and receive money from each other. The service was similar to Paypal, but failed to gain much traction.

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REUTERS/Stringer

Amazon also launched a service called PayPhrase in 2009, but shut it down three years later. PayPhrase let users checkout quickly by just typing in a pre-stored “phrase” and an accompanying PIN number as a replacement for an ID/password combination, but failed to catch on.

A computer keyboard with letters stacked forming the word 'password'  is seen in this illustration picture taken in Warsaw, December 12, 2013.  REUTERS/Kacper Pempel
Thomson Reuters

Amazon pulled the plug on its own Q&A site called Askville in 2013, nearly 7 years after making it public. The site was cofounded by Joseph Park, the cofounder of Kozmo.com.

Amazon Askville
Askville

Amazon once had an auction site called Amazon Auction, which went head-to-head with eBay. Auction shut down eventually, but it helped Amazon launch its own online marketplace for third party vendors called Amazon Marketplace, which is now a big part of its overall business.

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Shutterstock

Amazon briefly sold its own premium line of diapers, but discontinued the service after just a couple months earlier this year. But Amazon said it’s “making design improvements,” so it might bring the diapers back eventually.

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Flickr / Audrey

Amazon’s first smartphone, the Fire Phone, hasn’t been discontinued, but it’s been a pretty big flop so far. Amazon wrote off $170 million worth of unsold Fire Phones last year, and its hardware division has been cutting jobs recently.

Fire Phone
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Eugene Kim
Eugene is Business Insider’s Chief Tech Correspondent, where he leads coverage of Amazon. His reporting spans the company’s retail and logistics operations to AWS, Alexa, and its internal culture.Previously, he worked at CNBC, Fortune Magazine Korea, and Japan's Yomiuri Shimbun. He holds degrees from NYU and Columbia University’s Graduate School of Journalism.In 2022, Eugene reported on internal documents indicating that Amazon allegedly used deceptive tactics to enroll customers in Prime and made cancellation difficult. The Federal Trade Commission sued Amazon the following year, citing his reporting. The case ended in a record $2.5 billion settlement in 2025.His work has received multiple honors, including the SF Press Club’s Bay Area Journalism Award and SPJ NorCal’s Excellence in Journalism Award.Eugene lives in the Bay Area. Contact him via email at ekim@jkmperu.com, or Signal, Telegram, or WhatsApp at 650-942-3061. Use a personal email address, a nonwork WiFi network, and a nonwork device; here's our guide to sharing information securely.